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Discussion - Tips and best practices from the community

Explore and share tips, workflows, customizations, and recipes related to the Zendesk suite of products, all curated from the experiences and insights of fellow Zendesk users.

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      Tip: How to Create a Clickable Zendesk Link on a Salesforce Case
      Not sure if this is any use to anyone but I created a formula field in Salesforce that concatenates my Zendesk Domain wi...

      Posted May 13, 2021 · Dan Heintzelman

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      Tip: Zendesk to Zendesk: How Can Help Desk Merging Benefit Your Business?
      Do you know how many instances are being used in your company? And is it necessary to have multiple instances, or a sing...

      Posted Dec 06, 2021 · Migration Support

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      How to use your Brand's logo on Mutibrand email template
      If you're using the new Multibrand, I'm sure you're disappointed with the fact that each brand don't have their own...

      Posted Jun 04, 2015 · Suzana Bueno

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      Our KCS Implementation with Zendesk
      Hi fellow KCS-ers! This post will cover the following details of our KCS implementation using Zendesk: Roles and coac...

      Posted Sep 01, 2017 · Cale Shapera

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      Tip: How to create collapsibles with customer data using FactBranch
      If you want to display a collapsible (an item that expands when clicked showing more info) in Zendesk, there now is a wa...

      Posted Sep 13, 2021 · Alice

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      Tip: How to Integrate Zendesk and Salesforce in 5 Steps
      Do I need an integration? I have often come across companies who have their sales team working in Salesforce and their c...

      Posted Apr 01, 2022 · Teja Bhutada

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      Tip: How to change the url of the logo of your Help Center
      This tip will help you to change the URL of the logo of your help centre. You must have access to edit the code in order...

      Posted Jul 30, 2021 · Trapta Singh

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      Tip: How to sync Multiple Zendesk Tickets to a Single Jira Issue
      An interesting use case often requires elaboration. And I thought this use case was interesting enough to be detailed ou...

      Posted Mar 15, 2022 · Teja Bhutada

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      Help Center Tutorial: Add a home icon to your breadcrumb navigation
      This tutorial will show you how to add a friendly home icon to your Help Center breadcrumb navigation using only CSS. B...

      Posted May 05, 2017 · Baruch Moskovits (SF)

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      Tip: Enabling JWT SSO with Multi-Host Applications
      This post will review a strategy for setting up Zendesk JWT SSO when your end users connect from any number of different...

      Posted Feb 14, 2022 · Patrick Mann

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