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Discussion - Tips and best practices from the community

Explore and share tips, workflows, customizations, and recipes related to the Zendesk suite of products, all curated from the experiences and insights of fellow Zendesk users.

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      Tip: How to implement Zendesk's troubleshooting guide
      A troubleshooting guide (a.k.a Guided path) is an interactive learning article that provides specific steps to self-diag...

      Posted Apr 27, 2021 · Matteo Genesio Stara

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      Help Center – Adding icons into your theme
      Zendesk level: Beginner Knowledge: HTML Time Required: 10 minutes Updated:  07/23/14 - Updated to latest Font Aw...

      Posted Sep 26, 2013 · ModeratorWes

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      Tip: How to Use Triggers to Populate and Track Views
      The Challenge Because Views are essentially filtered windows into the large world of all possible tickets, individual ti...

      Posted May 21, 2021 · Cameron Dunn

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      What NOT To Do With Groups
      I'm going to share what NOT to do -- assuming you are a company like ours.  I am in the IT department and we have about ...

      Posted Mar 16, 2013 · Justin Graves

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      Automated follow-up comments for Pending tickets (public or internal)
      Problem: Need an automated way to follow-up publicly with clients on tickets in a Pending state for more than 'x' hours,...

      Posted Sep 28, 2015 · Jay Hogan

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      Embed Videos in Help Center Articles with Two Easy Steps (using video.js)
      Zendesk level:  BeginnerKnowledge:  HTMLTime Required:  10 minutes Updated:  07/24/14 - Latest vers...

      Posted Oct 11, 2013 · ModeratorWes

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      Tip: Displaying Subsection list on Category page
      With Flexible Hierarchies, it is possible to create Sections that contain no articles, only Subsections. These Sections ...

      Posted Feb 21, 2019 · Amy Gracer

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      Set a page background image in Help Center
      We were able to customize our Help Center with just a bit of CSS/Google-foo. I was able to add our trademark image as a ...

      Posted Aug 20, 2013 · Allen Hancock

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      Help Center - Add an arrow to scroll back to the top of the page
      Zendesk level:  BeginnerKnowledge:  HTML, CSS, JQUERYTime Required:  10 minutes ** 7/13/21 - 8036642427&...

      Posted Oct 04, 2013 · ModeratorWes

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      HC Tip: Add "Promoted Articles" to front page + modify text in multiple languages
      One thing that we really like about HC is adding pinned topics (now known as "Promoted articles") to our front page. In...

      Posted Oct 15, 2013 · Andrea Saez

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