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Discussion - Tips and best practices from the community

Explore and share tips, workflows, customizations, and recipes related to the Zendesk suite of products, all curated from the experiences and insights of fellow Zendesk users.

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      Change text for "My Activities" in HC
      I've seen this question posted quite a bit in the forums, so here is a little how-to on how to change the string for 'My...

      Posted Oct 24, 2013 · Andrea Saez

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      Auto CC user(s) on Condition (Ticket Create)
      There are many different uses for the CC option. The instructions below are just for CC'ing a particular person based on...

      Posted Sep 12, 2016 · Pierre Merrien

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      How to Include end-user browser information via Help Center
      Often we get the request from our customers to integrate an easy to use way to send over important browser information w...

      Posted Dec 07, 2015 · Martijn Snels • pluscloud.nl - Zendesk Premier Partner

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      How emojis will rock your Zendesk 😎😍
      At first i was not sure if this is even worth an article, however I am everyday more amused by the usage of our little f...

      Posted Jan 25, 2017 · Andreas Schuster

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      Operational Dashboards: How do you monitor your Zendesk real-time?
      I'm thinking of setting up Dashboards (like Geckoboard, Leftronic or BIME) this year, and would like to hear (and see) w...

      Posted Jan 19, 2016 · Jacob the Moderator

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      Guide tip: How to make section pages without pagination
      Hi folks—I've benefited from various posts here, so let me try to pay it forward.  :)  By default, Zendesk Guide will on...

      Posted Sep 09, 2021 · Ashleigh Rentz

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      Easy HTML5 Details Accordion Sections in Articles
      We discovered that you can use the HTML5 Details tag to create accordion sections in Help Center Articles. There are som...

      Posted Mar 24, 2017 · Sean Cuevas

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      Tip: Get desktop/browser notifications for new/changed tickets
      Hello,please, let me share a tip for all Zendesks users. I'm co-founder of Integromat.com, and we are using Zendesk, but...

      Posted Nov 29, 2016 · Ondřej Gazda

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      Help Center Search By Ticket ID
      When searching in the the help center for a ticket number, the search results do not include tickets. I came up with a q...

      Posted Mar 07, 2018 · Andrew Schreiner

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      Problems and Incident counts with Google Apps Script - integration template & guide
      Hello everyone, I have made a Google Sheet & Apps Script template to help pull and report on data that you may not be a...

      Posted Feb 05, 2019 · Justin Fenech

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