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Discussion - Tips and best practices from the community

Explore and share tips, workflows, customizations, and recipes related to the Zendesk suite of products, all curated from the experiences and insights of fellow Zendesk users.

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So, by now, a lot of Zendeskers out there have made great use of the wonderfully simple, yet elegant Customer Satisfacti...

Posted Jan 28, 2013 · Joseph Tinter

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Zendesk level: Beginner Knowledge: Copy and Paste Time Required: 5 minutes   Zendesk will automa...

Posted Dec 04, 2013 · ModeratorWes

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Sometimes in our Help Center we have images we want to include in an article, but when they scale to fit our theme they ...

Posted May 11, 2017 · Dan Cooper

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Drop-down select list custom fields can be an efficient way to collect the details you need in a Zendesk ticket. You can...

Posted Dec 16, 2020 · Laura Campbell

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In this tutorial I will show you how to build a web contact form on Zendesk that uses state-of-the-art AI to suggest rel...

Posted Jun 30, 2020 · Sorin Alupoaie

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I am looking for some ideas & best practices in managing live issues. If you can offer advice on how to avoid any of the...

Posted Jul 05, 2018 · Justin Fenech

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This nice enhancement is based on the Humble Squid theme. See live example at: https://moderatortal.zendesk.com/hc/en-...

Posted Mar 30, 2016 · Tal Admon

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To achieve higher contrast for agent ticket tabs tempororily (this only lasts until you refresh the page or change it) ...

Posted Nov 02, 2016 · Andrew J

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I implemented tabs using jQuery-UI tabs plugin, which makes it quite simple to embed in Zendesk Help Center home-page.&n...

Posted Mar 08, 2016 · Tal Admon

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Table formatting seems to be a struggle for a lot of Zendesk admins/agents. We designed our own Zendesk Help Center them...

Posted Aug 23, 2017 · Lucky Herzberger

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