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Discussion - Tips and best practices from the community

Explore and share tips, workflows, customizations, and recipes related to the Zendesk suite of products, all curated from the experiences and insights of fellow Zendesk users.

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We had the amazing opportunity to get to play around with enhanced service level agreement (SLA) functionality in Zendes...

Posted May 04, 2015 · Mat Cropper

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Zendesk's moto is that "Businesses are made of relationships. Those relationships can be complicated, but Zendesk helps ...

Posted Jun 22, 2016 · Permanently deleted user

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  We have internal customers that send a lot of tickets to us.  They also receive a lot of Zendesk notifications by def...

Posted Feb 10, 2017 · Dan Cooper

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Views are the primary way of managing tickets in Zendesk. The tickets displayed in a view respect an agent's ticket pri...

Posted Feb 09, 2015 · ZZ Graeme Carmichael

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Backstory If, like myself, you have at one point or another run into the problem that you accidentally deleted some...

Posted May 06, 2016 · Felix Stubner

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Has anyone found, or do you know of, a definitive guide for properly making Zendesk Support work with the SMS components...

Posted Mar 19, 2019 · Michael H

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Connect your customer support and development teams Better customer service starts with better communication. Integrate...

Posted Mar 27, 2019 · ContactClient

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It's Funky Friday, so here's a little something to make your search box fun: Changing search box color Go to your Hel...

Posted May 08, 2015 · Andrea Saez

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Introduction Zendesk's Satisfaction Rating (Professional and Enterprise) allows customers to rate and comment on ticket...

Posted Aug 30, 2016 · ZZ Graeme Carmichael

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Zendesk’s  Satisfaction feature allows customers to rate individual tickets after they have been solved. By default, the...

Posted Nov 18, 2014 · ZZ Graeme Carmichael

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