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Discussion - Tips and best practices from the community

Explore and share tips, workflows, customizations, and recipes related to the Zendesk suite of products, all curated from the experiences and insights of fellow Zendesk users.

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One metric that is frequently used in support centers is "Live Answer Rate" - IE - the number of calls answered live ...

Posted Aug 30, 2020 · Brandon (729)

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The goal In this tip I'm going to take you through the process of adding a custom theme selector to your Zendesk Guide. ...

Posted Aug 25, 2018 · Christopher Stock

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Hey everyone, a couple of weeks ago I was wondering how I could back up all my knowledge base content and after some res...

Posted Jul 07, 2017 · Philipp Sondras

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Hudson is a well-structured and user-experience focused paid theme for Zendesk Guide.It feels fresh, playful and it is...

Posted Feb 27, 2018 · Lotus Themes, Zendesk partner for Help Center design and customization

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The Goal One of the most difficult transitions for me from Insights to Explore was understanding how all of the "calcula...

Posted Jan 18, 2021 · Chris Bulin

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Hi Everyone,  I hope you will like this tip. Now you can show your Help Center "Knowledge base category with sect...

Posted Sep 30, 2019 · Zendesk Support Theme

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Recently we’ve come across a very common use case: People often have customer data in a Google Docs Spreadsheet. This ma...

Posted May 29, 2018 · Alice

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Often, a requester will request something within an existing ticket. I cobbled something together that allows you to cre...

Posted Mar 10, 2020 · Kevin Ford

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You can now use FactBranch to automatically look up data in an SQL database and save that data into Zendesk ticket field...

Posted Nov 27, 2020 · Alice

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The Goal Arranging Attributes into Groups and Sets gives you more flexibility in how you present your data and can make ...

Posted Feb 09, 2021 · Chris Bulin

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