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Discussion - Tips and best practices from the community

Explore and share tips, workflows, customizations, and recipes related to the Zendesk suite of products, all curated from the experiences and insights of fellow Zendesk users.

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Hi everyone, we recently did a customer Q and A session about migrating from Insights to Explore. I chose a couple of qu...

Posted Feb 11, 2021 · Rob Stack

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It is becoming increasingly common to see pronouns in social media bios and in email signatures. There are many great re...

Posted Mar 16, 2021 · Dan Sowden

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This is a use case we come across often: Show a dropdown that lists data from a live database. Either loading something ...

Posted Oct 14, 2021 · Alice

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The Goal One of the first things you might notice when transitioning from Insights to Explore is how the data is divided...

Posted Jan 19, 2021 · Marie-Cathrine

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Hi everyone, I’m Rob Stack and I’m a Senior Technical Writer on the Zendesk docs team. Much of my time is taken up worki...

Posted Jan 13, 2021 · Rob Stack

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This article will cover how to offer end-users suitable contact options when they need help while browsing the Zendesk h...

Posted May 01, 2021 · Lotus Themes, Zendesk partner for Help Center design and customization

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