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Discussion - Tips and best practices from the community

Explore and share tips, workflows, customizations, and recipes related to the Zendesk suite of products, all curated from the experiences and insights of fellow Zendesk users.

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Regarding to this post I decide to make this short tutorial. 1. you need to be logedin as Admin or Agent of your ZD acc...

Posted Apr 20, 2017 · Vlad

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Sometimes you want to hide or display/show specified content on a ZenDesk template page (e.g., home_page.hbs) to on...

Posted Jun 12, 2021 · Jordan Dayton

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Hello fellow Zendesk users! Out of the box, Zendesk Support will allow agents to forward ticket information to an exter...

Posted May 13, 2019 · Brett Bowser

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We want to be able to pin internal guides to the agent workspace to be permanently displayed for agents to follow when h...

Posted Oct 21, 2024 · Rebeca

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The Problem  Tickets I was @mentioned on were slipping through the cracks. The in-app notifications were helpful w...

Posted Feb 11, 2021 · Chandra Robrock

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Following the creation of a personalized form, the problem we had was that the fields, subject to conditions, appeared e...

Posted Jan 26, 2021 · Anne Lhomme

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Hi, I would like to create parent and child labels in articles to tie down the broader categories to their sub categorie...

Posted Sep 17, 2024 · Asmita Khan

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The power of Jira and Zendesk together... it's just beautiful.  Out of the box, the integration allows Zendesk Agents to...

Posted Apr 12, 2022 · Heather Rommel

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Credit: Unable to source, but it's present in our tenants. Many thanks to the original dev on this! Scenario: You ...

Posted Apr 07, 2022 · Sam

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I have been racking my brain about this.  When I open multiple accordions, the text just gets cut off. How can I fix thi...

Posted Sep 10, 2024 · Shadylie Opena

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