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Discussion - Tips and best practices from the community

Explore and share tips, workflows, customizations, and recipes related to the Zendesk suite of products, all curated from the experiences and insights of fellow Zendesk users.

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Sometimes you want to hide or display/show specified content on a ZenDesk template page (e.g., home_page.hbs) to on...

Posted Jun 12, 2021 · Jordan Dayton

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Hi all,   Suppose I have 3 separate Zendesk accounts serving 3 different brands, respectively. Each Zendesk has one phon...

Posted Aug 20, 2024 · YC L

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Prerequisite: File Name: article_page.hbs, style.css, script.js file Time To Read: Max 2 min Time To Embed: Max 4 min...

Posted Sep 01, 2021 · Ifra Saqlain

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My name is Ben Lucier and I've been a Zendesk customer for as long as I can remember. I wrote this article on my persona...

Posted Jan 04, 2013 · Ben Lucier

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Credit: Unable to source, but it's present in our tenants. Many thanks to the original dev on this! Scenario: You ...

Posted Apr 07, 2022 · Sam

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I have been racking my brain about this.  When I open multiple accordions, the text just gets cut off. How can I fix thi...

Posted Sep 10, 2024 · Shadylie Opena

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Is there a way to change the code so the category hero image is different from the home page hero? I'm not sure what cod...

Posted Mar 29, 2024 · Perry,Brittany

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Hi All,   My company uses Zendesk across 3 products and I'm bringing a 4th online. This is all within the same brand (i ...

Posted Aug 14, 2024 · Sam Quirke

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Hello,    I used to have a target that allowed me to add an action to a trigger. The action was “target>Internal note”. ...

Posted Aug 13, 2024 · Lara Atkins

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I'm trying to measure worked time per hour for my work-from-home reps.  I have two measures that go into this. Tickets p...

Posted Aug 08, 2024 · Larry Click

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