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Discussion - Tips and best practices from the community

Explore and share tips, workflows, customizations, and recipes related to the Zendesk suite of products, all curated from the experiences and insights of fellow Zendesk users.

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      Any advice to set up e-bonding with a system that uses a SOAP API instead of a REST API
      Hi All,   We received a request from 1 of our customers to set up ebonding between our Zendesk instance and their Snow i...

      Posted Jul 23, 2024 · Gert Schonewille

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      Tip: Showing predefined answers for custom field values in your Help Center webform
      Hi all! Today I would like to share a very nice tip that expands the standard self-service options of your Help Cen...

      Posted Feb 17, 2021 · Andrei Kamarouski

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      Dealing with SLA blind spots
      Background We use first- and next-reply-time targets in our SLA policies, however, there are certain scenarios where int...

      Posted Jan 05, 2023 · Jacob the Moderator

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      Total Worked Time Calculation
      I'm trying to measure worked time per hour for my work-from-home reps.  I have two measures that go into this. Tickets p...

      Posted Aug 08, 2024 · Larry Click

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      V2 REPL Zendesk App possibilities examples
      Hi Zendesk Community,   Zendesk offers an app called V2 REPL that seems to be capable of a lot, but there aren't any exa...

      Posted Aug 07, 2024 · Raphael.peguet

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      See all the tickets that one user is following?
      I can filter views by assignee, but I'm trying to figure out whether there's a way to see all the tickets that a given u...

      Posted Jul 24, 2024 · Amanda Hickman

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      Adding a click-to-chat link
      Open the chat window by clicking a button or link on the Help Center. This can be achieved by adding a few lines of cod...

      Posted Jul 16, 2015 · Diziana

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      Add Accordion based on Table Of Content
      Answered
      Hi Community,   This functionality is based on TOC.  After clicking the TOC link, the accordion will open conc...

      Posted Jun 18, 2024 · Ifra Saqlain

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      Translation Apps for Help Center
      We're looking into using a Zendesk app to translate articles in our Help Center.   Does anyone have experience with apps...

      Posted Jul 16, 2024 · Yaakov Simon

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      Generating multiple tickets from a single webform
      As most Zendesk Administrators have learned, Zendesk doesn't natively offer a way to generate multiple tickets for vario...

      Posted Jan 07, 2021 · Konstantin

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