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Discussion - Tips and best practices from the community

Explore and share tips, workflows, customizations, and recipes related to the Zendesk suite of products, all curated from the experiences and insights of fellow Zendesk users.

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      Put your review generation on auto pilot with Zendesk CSAT & Automations
      It’s the oldest play in the review generation book: follow-up to a positive CSAT score with a review request. Each time ...

      Posted Feb 15, 2023 · Edouard Gonet

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      [Gather] How to allow Zendesk Community users to post embedded YouTube, Wistia or Vimeo Videos
      Just noticed this post and decided to write this short tip how to achieve that your users can post embedded YouTube...

      Posted Feb 06, 2018 · Vlad

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      Allow only signed-in users to submit a ticket
      Zendesk note: This tip is addresses the use case where you want to hide the submit a request link until the user si...

      Posted Jun 30, 2016 · Diziana

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      Tip: Breaking Down Missed Inbound Chats
      I'm not sure why Zendesk deleted this tip I wrote previously, but I keep backups of everything, and figured I'd put it b...

      Posted Nov 29, 2022 · CJ Johnson

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      Trigger recipe: Set priority based on keywords in incoming tickets
      You can create a trigger that looks for key words or phrases in incoming tickets, then adds a custom tag and sets priori...

      Posted Oct 02, 2017 · ZZ Graeme Carmichael

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      Workaround: Adding a name field to your Help Center ticket form
      We've seen multiple people struggling with the fact there isn't a out-of-the-box way to display the name field in the...

      Posted Nov 05, 2014 · Martijn Snels • pluscloud.nl - Zendesk Premier Partner

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      Explore Count solved Tickets without public reply
      Hi,  I want to setup a reporting to count all tickets updates that set ticket state to "solved" wihtout public reply fr...

      Posted Mar 14, 2024 · Kevin Rahe

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      Tip: How to make web beautiful with Google fonts
      You don't need to program; you just need to add a special stylesheet link to your HTML document and make reference to a ...

      Posted Apr 13, 2021 · RiTiK Lahori

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      Tip: How to optimise your macros usage in Zendesk
      Hi all! 👋 I am very happy to proceed with my series of Zendesk optimization posts. You can find previous ones about&nb...

      Posted Mar 23, 2021 · Andrei Kamarouski

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      Restricting Satisfaction Surveys by Date
      Introduction Customers with many tickets can become overwhelmed with satisfaction surveys. This frustrates the customer...

      Posted Oct 03, 2017 · ZZ Graeme Carmichael

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