Feedback - Voice (Talk)

Have feedback or ideas to improve the Zendesk Voice (Talk) product? Post them here, vote on ideas you like, and hear from other users.

Show prompt to last online Talk agent before signing out Not planned
- Cedric Easton
- October 05, 2021 14:30
1 vote 2 comments
India number Not planned
- Mamantha
- September 28, 2021 08:07
0 votes 1 comment
Per group/department scheduling Planned
- Ben
- September 24, 2021 14:03
0 votes 2 comments
Change default country pre-fix for callbacks in web widget
- Charlie Eriksson
- September 24, 2021 13:19
5 votes 4 comments
Auto Pause and Resume Call Recordings Feature Not planned
- Kara Glover
- September 20, 2021 03:32
0 votes 2 comments
Enable or Disable Talk via API Completed
- Timothy Pisarski
- September 09, 2021 18:41
0 votes 1 comment
Talk metrics in local time Answered
- Steve Barba
- September 09, 2021 16:56
1 vote 1 comment
Talk Agent Status - Sort feature Planned
- Emily Hillerman
- September 07, 2021 13:34
3 votes 1 comment
Zendesk Talk - Auto Log Off Agents Answered
- Whitney Votaw
- September 04, 2021 05:59
1 vote 3 comments
Coach agents while on a call Answered
- Priscilla S
- August 31, 2021 17:44
2 votes 3 comments
Calls drop out when accepting a callback request from 1300 number Answered
- Sacha Korchinski
- August 26, 2021 01:38
0 votes 4 comments
Allow Admins to place/receive phone calls Answered
- Alyssa, Alpha Care Team
- August 26, 2021 00:53
0 votes 1 comment
Logged in Time
- Quinn Denter
- August 25, 2021 16:48
1 vote 1 comment
Ability to toggle availability of Zednesk talk while in multiple groups Not planned
- Austin Beck
- August 24, 2021 17:18
2 votes 1 comment
What's New at Zendesk: August 2021
- Dave Dyson
- Zendesk Community Manager
- August 20, 2021 17:00
0 votes 0 comments
Zendesk Voice to Record Through Hold Not planned
- Dan McGrail
- August 19, 2021 19:40
0 votes 7 comments
Zendesk Talk Queue Visibility for Agents Answered
- Derek Preston
- August 18, 2021 15:13
0 votes 1 comment
Zendesk Talk Ring Control Answered
- Derek Preston
- August 18, 2021 15:07
1 vote 4 comments
Hotline issues Answered
- Jan
- August 18, 2021 08:52
0 votes 1 comment
Options to remove Decline call button & keep the call to be in queue
- Andrew Chu
- August 16, 2021 09:12
2 votes 3 comments
Re-configure Live Calls View to also show incoming calls Answered
- Andrew Chu
- August 16, 2021 08:16
1 vote 2 comments
More Filtering Functions on Talk Dashboard Answered
- Andrew Chu
- August 16, 2021 08:05
1 vote 3 comments
Support for Twilio Toll Free, Mobile and National numbers Answered
- Benjamin Oversø
- August 11, 2021 12:06
0 votes 1 comment
Unable to determine on the agent end if the calls are overflow Answered
- James Paquera
- August 10, 2021 19:02
0 votes 2 comments
[TALK] Feature Request(s): Custom attributes for logical conditions/triggers, automations, SLAs and KPI metrics are unavailable and far overdue Answered
- T.J.
- August 02, 2021 16:39
10 votes 4 comments
SMS Trigger Update based on Phone # client texts into Answered
- Tempe
- July 28, 2021 12:29
0 votes 1 comment
Editing Talk / Voice Dashboard Answered
- Cordts, Dominik (KC-IT)
- July 23, 2021 15:15
0 votes 2 comments
Call Routing For Non-Groups Planned
- Darren Kurtz
- July 20, 2021 17:27
4 votes 3 comments
Feature Request: Ability to Customize the Callback Options Menu Not planned
- annie.wu
- July 15, 2021 16:20
0 votes 2 comments
Enable Callers to Press Key to Leave a Voicemail in Queue Answered
- Natalie
- July 12, 2021 14:54
0 votes 1 comment

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