Feedback - Voice (Talk)

Have feedback or ideas to improve the Zendesk Voice (Talk) product? Post them here, vote on ideas you like, and hear from other users.

Feature request: New status for talk allows only calls come through if no one else is Online Answered
- Noora Kahila
- September 19, 2022 05:41
9 votes 1 comment
Call Recordings in Stereo Answered
- Alex Richards
- September 16, 2022 08:26
1 vote 5 comments
End-User Provide Contact Details for Digital Line Answered
- Nick S
- September 15, 2022 04:14
0 votes 1 comment
Notify customers when an agent is free to take a call Answered
- Daniel
- September 13, 2022 14:05
0 votes 1 comment
Zendesk Talk Rights concerns Answered
- Sachin Ghume
- September 13, 2022 13:27
0 votes 1 comment
Different threads for same SMS customer? Answered
- Bradley Artman
- September 09, 2022 18:10
1 vote 1 comment
Improve Average Wait Time Calculations + Add periodic messaging Answered
- Chelsea VanSolkema
- September 08, 2022 12:26
0 votes 1 comment
Automatically Switch to Offline Status in Case of Tech Issue Answered
- Φάνης Τ.
- August 29, 2022 09:44
0 votes 1 comment
Calls dropping after a couple seconds of ringing. Answered
- Tedson Gracia
- August 26, 2022 18:16
- Edited
0 votes 2 comments
Zendesk Talk - Outbound call to short code numbers Answered
- Jaimin
- August 22, 2022 02:53
0 votes 1 comment
Call back options after hours Answered
- Niina Tuominen
- August 17, 2022 05:19
2 votes 3 comments
Automatic Callback Queue Answered
- Robert Lehman
- August 09, 2022 23:29
1 vote 1 comment
Product feedback: Talk notification sound upon incoming call Answered
- Anastasia Kachanova
- August 02, 2022 16:07
3 votes 2 comments
Text back voice for IVRs Answered
- Care Team
- July 28, 2022 21:34
1 vote 2 comments
Manager/Team Lead Notifications for Queue Size, Wait Times and Agent Availability Answered
- Gabrielle Plé (gofor CC Sr. Manager Customer Care)
- July 26, 2022 23:13
3 votes 2 comments
Summary of phone tickets Answered
- Andreas Sobing
- July 05, 2022 09:36
0 votes 1 comment
Zendesk Talk Organize/Filter Outbound Lines Answered
- Layla Murphy
- July 01, 2022 02:56
2 votes 3 comments
More VM options Answered
- Pam Carter
- June 23, 2022 13:14
0 votes 1 comment
New tools to track Zendesk Talk issues Answered
- Andrew Chu
- June 20, 2022 12:41
1 vote 4 comments
Feedback: IVR SMS option Answered
- Raphaël Péguet - Officers.fr
- June 20, 2022 06:39
0 votes 1 comment
Troubleshoot Integration of Ring Central with Zendesk Support Answered
- Russ Medina
- June 17, 2022 18:05
0 votes 3 comments
Enabling end-users to identify their position in the call waiting queue Answered
- Al Hafiz
- June 14, 2022 01:38
4 votes 2 comments
Callbacks Support hours Answered
- Sydney Neubauer
- June 09, 2022 21:02
3 votes 1 comment
Zendesk IVR cross platform support - Point to Support or Sell Instance. Answered
- David Cheung
- June 03, 2022 03:30
1 vote 2 comments
Talk Team Leader Role Answered
- Nancy Caldwell
- May 27, 2022 14:16
7 votes 8 comments
Dual Support & Sell Talk Business Verification Answered
- David Cheung
- May 27, 2022 00:35
6 votes 1 comment
Don't Change Previous Note Content Answered
- Sara Ledger
- May 20, 2022 12:22
1 vote 7 comments
Notification sound at "conclusion" Answered
- Nicolás Méndez Andaur
- May 20, 2022 03:26
- Edited
1 vote 3 comments
Number used for outgoing calls from a ticket Answered
- Andreas Sobing
- May 19, 2022 10:56
2 votes 3 comments
Internal Notes Erased When Ending A Call Answered
- Michael Shay Hall
- May 16, 2022 22:11
0 votes 1 comment

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