Feedback - Voice (Talk)
New postHave feedback or ideas to improve the Zendesk Voice (Talk) product? Post them here, vote on ideas you like, and hear from other users.
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Per group/department scheduling Planned0 votes 2 comments
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Auto Pause and Resume Call Recordings Feature Not planned0 votes 2 comments
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Enable or Disable Talk via API Completed0 votes 1 comment
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Calls drop out when accepting a callback request from 1300 number Not planned0 votes 7 comments
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Allow Admins to place/receive phone calls Answered0 votes 1 comment
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What's New at Zendesk: August 20210 votes 0 comments
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Zendesk Voice to Record Through Hold Not planned0 votes 7 comments
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Zendesk Talk Queue Visibility for Agents Answered0 votes 1 comment
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Hotline issues Answered0 votes 1 comment
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Support for Twilio Toll Free, Mobile and National numbers Answered0 votes 1 comment
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Unable to determine on the agent end if the calls are overflow Answered0 votes 2 comments
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SMS Trigger Update based on Phone # client texts into Answered0 votes 1 comment
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Editing Talk / Voice Dashboard Answered0 votes 2 comments
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Feature Request: Ability to Customize the Callback Options Menu Not planned0 votes 2 comments
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Enable Callers to Press Key to Leave a Voicemail in Queue Answered0 votes 1 comment
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Hold music feedback Answered0 votes 2 comments
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[Feature Request] Menu option in IVR to mark a call as High Priority Answered0 votes 2 comments
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What's New at Zendesk: May 20210 votes 0 comments
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Want a trigger that will assign missed calls to agent who support a particular language Answered0 votes 1 comment
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Voicemail transcription languages0 votes 4 comments
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Mask customer's numbers0 votes 0 comments
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Live Calls - Filtering By Group not Line on Talk Dashboard0 votes 1 comment
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Create the user profile ahead of when they call over internet0 votes 0 comments
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Overflow Message0 votes 0 comments
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What's New webinar - March 3, 20210 votes 0 comments
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Allow entering of exiting ticket on inbound calls0 votes 0 comments
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Outbound restrict per country0 votes 0 comments
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What's new in Zendesk - January 2021 product updates0 votes 1 comment
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Communication between Shopify and ZenDesk Talk0 votes 2 comments
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Talk - History Answered0 votes 1 comment