Feedback - Voice (Talk)
New postHave feedback or ideas to improve the Zendesk Voice (Talk) product? Post them here, vote on ideas you like, and hear from other users.
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Product feedback guidelines & how to write a good feedback post Pinned0 votes 0 comments
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Product Feedback + Feature Request Post Template Pinned0 votes 0 comments
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Talk status changes to offline between tabs Answered2 votes 17 comments
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Text back voice for IVRs Answered1 vote 5 comments
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Update the Talk Dashboard to account for all call outcomes Answered5 votes 3 comments
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Ringing tone Answered1 vote 1 comment
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Max time limit for agents to be away3 votes 2 comments
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Need to have visibility on who hung up first Answered20 votes 21 comments
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Coming soon: IVR Keypress tagging with Omnichannel Routing2 votes 2 comments
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Zendesk Talk - Warm transfer to Agent groups Answered22 votes 17 comments
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Tracking agent logged in time Answered0 votes 2 comments
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Zendesk Talk: Allow Reporting on Agent Availability Planned128 votes 188 comments
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Customize / Edit Ringtone for Incoming Calls and Keyboard Shortcuts for Voice Planned30 votes 40 comments
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Voicemail treatment and reporting Answered1 vote 1 comment
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Call avoidance - agent refreshes browser when receiving an incoming call Answered1 vote 1 comment
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Zendesk talk - Segregation of phone numbers Answered7 votes 4 comments
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unsuccessful outbound calls Answered4 votes 4 comments
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Manager/Team Lead Notifications for Queue Size, Wait Times and Agent Availability Answered4 votes 3 comments
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Zendesk Talk Ring Control Answered3 votes 9 comments
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Allow call transfers or add a third party with a light agent never connected in Zendesk Answered1 vote 2 comments
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Customize or remove text back confirmation greeting Answered2 votes 1 comment
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Zendesk Voice: New call notification through speakers, call through headset Answered25 votes 92 comments
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IVR Welcome Message repeat option Answered25 votes 26 comments
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India number Not planned0 votes 5 comments
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Enabling use of two different phone numbers Answered2 votes 4 comments
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Caller ID on outbound calls Answered26 votes 26 comments
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ZD Talk to Create a Ticket in ZD even when call fails Answered5 votes 1 comment
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How to can I identify from what IVR route a Talk call originates? Planned2 votes 3 comments
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Add simultaneous calling Answered2 votes 3 comments