Feedback - Voice (Talk)
New postHave feedback or ideas to improve the Zendesk Voice (Talk) product? Post them here, vote on ideas you like, and hear from other users.
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Product Feedback Post Template Pinned0 votes 0 comments
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Product feedback guidelines & how to write a good feedback post Pinned0 votes 0 comments
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Zendesk Talk: Allow Reporting on Agent Availability Planned110 votes 160 comments
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CSAT For Talk Answered8 votes 38 comments
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Notification when x number of Talk agents aren't online during support hours2 votes 2 comments
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Need to have visibility on who hung up first Not planned15 votes 17 comments
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Zendesk Talk with Video Option Not planned5 votes 4 comments
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Zendesk Voice: New call notification through speakers, call through headset Answered24 votes 90 comments
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Zendesk talk - Segregation of phone numbers Answered6 votes 3 comments
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Custom permission levels in Talk Answered1 vote 3 comments
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Looking for technical info on how best to integrate Talk with 3CX Answered0 votes 2 comments
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unsuccessful outbound calls Answered1 vote 2 comments
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IVR Routing by customer type and then enquiry type? Answered0 votes 1 comment
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Programmatically Act on Telephony Events / Agent Assist Not planned1 vote 1 comment
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How to change audio output settings in Zendesk Talk? Answered0 votes 1 comment
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Agent ID Available in API when call is not conneceted Answered0 votes 1 comment
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Disable reading back the number for callback request Not planned4 votes 1 comment
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Talk - agents remain available after missed call Answered19 votes 28 comments
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Restrict Talk lines to specific groups Not planned4 votes 2 comments
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Customize / Edit Ringtone for Incoming Calls and Keyboard Shortcuts for Voice28 votes 35 comments
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Pausing Call Recording Mid-Call for PCI Compliance2 votes 5 comments
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Call Routing to Agents more than once Answered37 votes 30 comments
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India number Not planned0 votes 2 comments
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Allow option to block calls from Unknown Callers Answered1 vote 2 comments
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Enabling Talk CSAT ratings over the phone Answered2 votes 2 comments
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Telecommunications Relay Service Not planned2 votes 2 comments
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Limit agents ability to listen to recordings Answered16 votes 16 comments
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Adding Talk to messaging Answered1 vote 4 comments
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Talk: IVR missing phone options (opt-out/in, callback) Answered0 votes 1 comment