Feedback - Help Center (Guide)
New postShare feedback or ideas to improve the Zendesk Help Center (Guide) product, vote on ideas you like, and hear from other users.
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Product feedback guidelines & how to write a good feedback post Pinned0 votes 0 comments
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Product Feedback + Feature Request Post Template Pinned0 votes 0 comments
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Allow articles to be posted to multiple sections Planned462 votes 446 comments
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Enable custom ticket field columns to be added to the request table in Help Center my activities page Planned172 votes 159 comments
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Copy / Duplicate Help Centre articles Planned160 votes 148 comments
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CSS branding not applied to sign in page (Help Center)149 votes 147 comments
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Follow article feature to notify users of article content updates158 votes 125 comments
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Add Submit A Request for Agents Completed92 votes 111 comments
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Ability to show On-hold Status on Customer Portal Planned65 votes 89 comments
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Help Center Article Editor needs to support (easy) source code formatting88 votes 76 comments
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Help Center - improve 'was this article helpful' and allow user to leave reasons97 votes 72 comments
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Customize Help Center "Follow section" email notification72 votes 71 comments
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Find and replace60 votes 69 comments
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Reset the "Did you find this helpful?" rating for revised articles43 votes 67 comments
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Allow Redirect of Urls Planned77 votes 61 comments
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Drop Down Field: Searchable Planned116 votes 60 comments
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How do you format tables in Help Center?17 votes 58 comments
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Internal Comments on Guide Articles58 votes 52 comments
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Manage tags/labels in Help Center articles Completed57 votes 47 comments
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Knowledge Article Templates36 votes 46 comments
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Additional Bulk Article - "Publish in section" Not planned47 votes 45 comments
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Guide Articles - export to PDF60 votes 42 comments
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Share articles across multiple brand accounts Completed45 votes 40 comments
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Feature Request: Add a notification banner to Help Center34 votes 37 comments
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Approve user sign-up to Help Center39 votes 36 comments
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Ability to export filtered list of articles from Manage articles31 votes 34 comments
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"Visible to" no longer defaults to "Everyone" Answered17 votes 33 comments
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Embed a PDF in Help Center articles6 votes 32 comments
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Slack integration with Guide27 votes 31 comments
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Add a category filter on the Knowledge Capture app12 votes 30 comments