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Feedback - Help Center (Guide)
Share your feedback, ideas and experiences related to the use of the Zendesk Help Center (Guide).
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We brand our Help Center with CSS. This works fine for the home page and the "submit a request" page. The branding isn'...
Posted Sep 12, 2013 · Ronny
172
Followers
157
Votes
149
Comments
Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...
Posted Nov 27, 2023 · Morgan
31
Followers
39
Votes
14
Comments
Advanced TinyMCE Editor
Planned
It would be super helpful if Zendesk would implement a more full-featured TinyMCE editor like the one found here. And if...
Posted Jan 22, 2020 · David Bjorgen
11
Followers
11
Votes
7
Comments
This is both a request and a query: I recently came across a forum discussion where the possibility of adding an article...
Posted Jan 09, 2025 · Katerina Soumani
3
Followers
1
Vote
3
Comments
Feature Request Summary: Either Zendesk Guide make the following HTTP response headers for their help centers mandator...
Posted Jun 21, 2022 · Martin Sasse
15
Followers
10
Votes
9
Comments
As a company expanding into new markets, we are encountering challenges due to the Help Center’s lack of support for cer...
Posted Jan 03, 2025 · Mathilde
1
Follower
0
Votes
1
Comment
It should be possible to create articles in Zendesk and to import/synchronize them with Salefore Knowledge DB.
Posted Apr 13, 2023 · Rafaella Braconi
4
Followers
2
Votes
3
Comments
Having the ability to embed a PDF file into an article would be really beneficial to our clients and myself (the keeper ...
Posted Dec 30, 2015 · Knowledge Services
37
Followers
10
Votes
35
Comments
Zendesk should create easier options to control metadata in links. Whenever I share links from our help center, I have n...
Posted Jan 09, 2025 · Molly Exten
1
Follower
2
Votes
1
Comment
Guide内で作成した特定の記事を閲覧したエンドユーザーに向けて、自動でメールもしくはメッセージを配信できるようなトリガの追加を希望します。
Posted Dec 25, 2024 · Ueda
3
Followers
0
Votes
4
Comments