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Feedback - Help Center (Guide)
Share your feedback, ideas and experiences related to the use of the Zendesk Help Center (Guide).
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When you assign an article to a user, you have the ability to put a message in the dialog box. I would like to see this ...
Posted Jun 03, 2020 · Ryan Boyer
3
Followers
2
Votes
1
Comment
In an environment where agents are providing support on several different products, providing customers with only the na...
Posted Mar 16, 2021 · Jonathan Chellis
1
Follower
0
Votes
5
Comments
Hi guys, Upon starting with Answer Bot, we found that transcripts of the conversation the end-user has with the Answer ...
Posted Nov 07, 2019 · Jalle van Goor den Oosterlingh
8
Followers
10
Votes
5
Comments
Duplicate articles
Planned
It would be very helpful to be able to duplicate articles from Help Centre Article.
Posted Jun 24, 2020 · Sancor Seguros
4
Followers
1
Vote
3
Comments
Images link broke randomly, I asked support and got different solution, therefore the causes are multiples and most of t...
Posted Aug 06, 2021 · Loic Narbonne
4
Followers
1
Vote
2
Comments
I find that I regularly try to upvote a feature request in the help center here and I see the upvote count drop because ...
Posted Oct 24, 2019 · Dan Cooper
4
Followers
3
Votes
3
Comments
- Filter for language would be helpful as this exists within the Guide > Manage Articles > Needs Verification but not in...
Posted Sep 30, 2019 · Gemma Atkins
7
Followers
5
Votes
9
Comments
For those of you who have been editing help articles for more than six months, I'd like to know if you've noticed a chan...
Posted Jul 23, 2021 · Maddy Bloomer
3
Followers
2
Votes
4
Comments
Hi Recently (starting two days ago), we had several feedbacks from german speaking customers with their browser's local...
Posted Mar 19, 2021 · Peter Hochstrasser
1
Follower
0
Votes
1
Comment
I need to have and would like the ability to create a hyperlink to a file on a server share. We have some html stati...
Posted Mar 19, 2021 · Harold Roberts
2
Followers
0
Votes
1
Comment