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Feedback - Help Center (Guide)
Share your feedback, ideas and experiences related to the use of the Zendesk Help Center (Guide).
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Hello Zendesk Team, We have a number of agents across teams who all need the permission to edit and publish articles. ...
Posted Jan 29, 2020 · Matthias Gidda
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I'm sure there are a number of solutions that could be implemented to address the issue of losing edits in Guide, so I'm...
Posted Jul 13, 2021 · Maddy Bloomer
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At the moment, we can only visualize the metric "Article votes" which stands for the net votes (upvotes minus downvotes)...
Posted Mar 03, 2021 · Mauricio Giraudo
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We have five brands in Zendesk Professional. We have a unique help center for each brand. However, agents across all bra...
Posted Jul 27, 2021 · Sharon S (staff)
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Currently, I can't embed videos using video-js. The code editor of the article seems to be designed to automatically del...
Posted Oct 21, 2021 · Eri Ichikawa
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Hello, I would like to suggest a new feature for Guide that will help Agents to monitor their "assigned to me" articles...
Posted Aug 09, 2021 · Victoria Dvornikova
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We’ve been struggling with translating draft help content for currently published articles. According to our TM rep: "Ba...
Posted Oct 21, 2021 · Suzanne Larkins
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Currently, you can easily set a published article for one language back to draft, leaving the all translations of the ar...
Posted Jun 28, 2021 · CJ Johnson
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Hi, when we add a link in an article and try to add a custom protocol so each link is opened in the client's mobile app,...
Posted Jul 10, 2021 · SISTEMA
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1
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Currently, Contextual Help on the Widget can only display top 3 articles, but it will be more beneficial for users to be...
Posted Oct 18, 2021 · Shino SAOTOME
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