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Feedback - Help Center (Guide)

Share your feedback, ideas and experiences related to the use of the Zendesk Help Center (Guide).

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When I search a phrase in the Guide code editor, it will highlight and jump to the phrase, but it doesn't tell me how ma...

Posted May 13, 2021 · CJ Johnson

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As a Zendesk admin, I would like to see a feature that would allow you to put the help center in a maintenance mode. Whe...

Posted Apr 26, 2021 · Justin Federico

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On the forums page it would be great if submit a request was there for agents as well as end users.  Agents for us can ...

Posted Jun 05, 2014 · Mcconnon, Carl

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Hi. [Scoped search in Knowledge base] is only works on category pages.Searching on section pages and article pages will...

Posted May 28, 2021 · 平中 大次郎

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Created on behalf of José Luis' post here Issue: section selection/distinction is not intuitive if we have multiple Gui...

Posted Aug 05, 2021 · Pedro Rodrigues (opservator.com)

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I'm new to the community, and not much of Zendesk user (work in IT). However, my team notified me that they saw this in ...

Posted Apr 15, 2021 · James Preston

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I have an article called "Can I change the scores I gave to a poem?" with labels "score", "scores", and "scoring". In ...

Posted Aug 05, 2021 · Get Lit Support

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Google recently updated the format of their Google Analytics tracking IDs. Right now at Guide you can only see the lega...

Posted Jun 07, 2021 · Josef Prandstetter

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What's new at Zendesk: March 2021 - Americas Helping businesses create great customer experiences has been in Zendesk...

Posted Feb 27, 2021 · Dave Dyson

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Zendesk lets you meet customers wherever they are, sets teams up for success, and keeps your business in sync. This q...

Posted Jun 10, 2021 · Dave Dyson

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