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Feedback - Help Center (Guide)
Share your feedback, ideas and experiences related to the use of the Zendesk Help Center (Guide).
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We have several customer complaints who sent a message > receive answer bot request > and close their demand by clicking...
Posted Jul 23, 2021 · Dorian
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Follower
2
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2
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Hi guys, Upon starting with Answer Bot, we found that transcripts of the conversation the end-user has with the Answer ...
Posted Nov 07, 2019 · Jalle van Goor den Oosterlingh
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Followers
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Images link broke randomly, I asked support and got different solution, therefore the causes are multiples and most of t...
Posted Aug 06, 2021 · Loic Narbonne
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I find that I regularly try to upvote a feature request in the help center here and I see the upvote count drop because ...
Posted Oct 24, 2019 · Dan Cooper
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Feature Request Summary: Allow cleanly formatted URLs to be inserted into a chat from Knowledge Capture instead of a f...
Posted Jul 13, 2021 · Dani
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- Filter for language would be helpful as this exists within the Guide > Manage Articles > Needs Verification but not in...
Posted Sep 30, 2019 · Gemma Atkins
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9
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I added German and French languages to my help recently and then created some articles in these languages. Then I realiz...
Posted Aug 20, 2021 · Yulia Ivanova
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4
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Many of our knowledge base users are internal agents or even admins. For agents & admins, links to headers are hidde...
Posted May 11, 2021 · Casey Birkholz
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3
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For those of you who have been editing help articles for more than six months, I'd like to know if you've noticed a chan...
Posted Jul 23, 2021 · Maddy Bloomer
3
Followers
2
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4
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This quarter, we’re trying something new with What’s New. Our event now lives on a fresh platform where you can expl...
Posted Aug 20, 2021 · Dave Dyson
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