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Feedback - Help Center (Guide)
Share your feedback, ideas and experiences related to the use of the Zendesk Help Center (Guide).
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A useful feature would be to allow article templates to be created with pre-populated text. For example, if every new ar...
Posted Mar 30, 2021 · Sam
8
Followers
9
Votes
1
Comment
The filters currently available for setting up an article verification rule does not include Publication status as a fil...
Posted Apr 05, 2021 · Ryan Boyer
4
Followers
7
Votes
0
Comments
In an environment where agents are providing support on several different products, providing customers with only the na...
Posted Mar 16, 2021 · Jonathan Chellis
1
Follower
0
Votes
5
Comments
On our system, we have added a default 6-month expiration date for all published articles. The problem is that KCS I ag...
Posted Apr 12, 2021 · Mary Paez
1
Follower
0
Votes
0
Comments
Hi, I wanted to provide feedback on the webinar that addresses KCS: The magnifying glass symbol is a bit confusing to...
Posted Apr 05, 2021 · Mary Paez
1
Follower
1
Vote
0
Comments
Duplicate articles
Planned
It would be very helpful to be able to duplicate articles from Help Centre Article.
Posted Jun 24, 2020 · Sancor Seguros
4
Followers
1
Vote
3
Comments
When the customer wants to add a comment below our HelpCentre articles, they should register and log in. GDPR vise if t...
Posted Apr 16, 2021 · Ibolya Molnár
1
Follower
0
Votes
0
Comments
Hi Recently (starting two days ago), we had several feedbacks from german speaking customers with their browser's local...
Posted Mar 19, 2021 · Peter Hochstrasser
1
Follower
0
Votes
1
Comment
I need to have and would like the ability to create a hyperlink to a file on a server share. We have some html stati...
Posted Mar 19, 2021 · Harold Roberts
2
Followers
0
Votes
1
Comment
We are looking to add an EU hosted help center in addition to our existing US help center. However, there is no option ...
Posted Oct 21, 2021 · John Meyers
2
Followers
-1
Votes
1
Comment