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Feedback - Help Center (Guide)
Share your feedback, ideas and experiences related to the use of the Zendesk Help Center (Guide).
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Hello Zendesk Team, We have a number of agents across teams who all need the permission to edit and publish articles. ...
Posted Jan 29, 2020 · Matthias Gidda
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Hello everyone, I’ve been wanting to run a report on the voting details for some of my guide articles to see who’s down ...
Posted Jun 23, 2021 · Kevin
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I'm sure there are a number of solutions that could be implemented to address the issue of losing edits in Guide, so I'm...
Posted Jul 13, 2021 · Maddy Bloomer
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I've found out the hard way that if you upload an image into an article, then decide to copy and paste the image into a ...
Posted Apr 20, 2021 · Zoe Goble
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We have five brands in Zendesk Professional. We have a unique help center for each brand. However, agents across all bra...
Posted Jul 27, 2021 · Sharon S (staff)
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Hello, I would like to suggest a new feature for Guide that will help Agents to monitor their "assigned to me" articles...
Posted Aug 09, 2021 · Victoria Dvornikova
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Right now it is impossible to insert an article (or really even view articles from the mobile zendesk app) this needs to...
Posted Apr 28, 2021 · Josh
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Currently, you can easily set a published article for one language back to draft, leaving the all translations of the ar...
Posted Jun 28, 2021 · CJ Johnson
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Hi, when we add a link in an article and try to add a custom protocol so each link is opened in the client's mobile app,...
Posted Jul 10, 2021 · SISTEMA
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IMO, the fact that ZD doesn't have better URL support is somewhat shocking. Here are some examples of what I mean: 1. T...
Posted Apr 19, 2021 · Nick Vincent-Maloney
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