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Feedback - Help Center (Guide)

Share your feedback, ideas and experiences related to the use of the Zendesk Help Center (Guide).

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As part of of our employee termination process, sometimes user accounts are deleted from our Zendesk instance before we ...

Posted Jul 01, 2021 · Jimmy Rufo

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Based on https://support.zendesk.com/hc/en-us/community/posts/360033644874-Customising-organization-subscription-email-t...

Posted Apr 12, 2021 · Alejandro Colon

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The Knowledge Capture app in Zendesk Support currently pulls in all published articles from a brand. We would like the ...

Posted Jun 16, 2021 · Ryan Boyer

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Feature Request Summary:  Zendesk Guide should have standard formatting option for yellow notes and blue tips boxes in ...

Posted Aug 09, 2021 · Rachel Scriven

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Hi team,I have many customers requested to increase 1MB per translation for Guide article size, and there is a limitatio...

Posted Feb 10, 2025 · Chen Shihai

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We need the ability to add a "Labels" column to the list of articles in Guide so that it will display in our Saved Lists...

Posted Jun 15, 2021 · Fiona Dirom

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Feature Request Summary:  One ubiquitous and critical button in pretty much all other WYSIWYG tool bars is confoundingl...

Posted Apr 01, 2022 · Joel Sandi

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I would like to customize our end user's log in page. Currently while they are log in, the page is default designed and ...

Posted Mar 21, 2023 · Furkan Gündüz

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I'm aware there is an article on this issue but it is outdated for our theme version (Copenhagen 4.2.3). We have never c...

Posted Dec 19, 2024 · Andrew English

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Feature Request Summary:  Comments by Light Agents via Help Center to their own tickets (= where they are the requester...

Posted Mar 01, 2022 · Josef Prandstetter

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