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Feedback - Help Center (Guide)
Share your feedback, ideas and experiences related to the use of the Zendesk Help Center (Guide).
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Hello everyone, I’ve been wanting to run a report on the voting details for some of my guide articles to see who’s down ...
Posted Jun 23, 2021 · Kevin
2
Followers
1
Vote
0
Comments
I've found out the hard way that if you upload an image into an article, then decide to copy and paste the image into a ...
Posted Apr 20, 2021 · Zoe Goble
1
Follower
1
Vote
0
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A useful feature would be to allow article templates to be created with pre-populated text. For example, if every new ar...
Posted Mar 30, 2021 · Sam
8
Followers
9
Votes
1
Comment
The filters currently available for setting up an article verification rule does not include Publication status as a fil...
Posted Apr 05, 2021 · Ryan Boyer
4
Followers
7
Votes
0
Comments
On our system, we have added a default 6-month expiration date for all published articles. The problem is that KCS I ag...
Posted Apr 12, 2021 · Mary Paez
1
Follower
0
Votes
0
Comments
Hi, I wanted to provide feedback on the webinar that addresses KCS: The magnifying glass symbol is a bit confusing to...
Posted Apr 05, 2021 · Mary Paez
1
Follower
1
Vote
0
Comments
When the customer wants to add a comment below our HelpCentre articles, they should register and log in. GDPR vise if t...
Posted Apr 16, 2021 · Ibolya Molnár
1
Follower
0
Votes
0
Comments
Right now it is impossible to insert an article (or really even view articles from the mobile zendesk app) this needs to...
Posted Apr 28, 2021 · Josh
1
Follower
0
Votes
0
Comments
IMO, the fact that ZD doesn't have better URL support is somewhat shocking. Here are some examples of what I mean: 1. T...
Posted Apr 19, 2021 · Nick Vincent-Maloney
1
Follower
0
Votes
0
Comments
We are looking to add an EU hosted help center in addition to our existing US help center. However, there is no option ...
Posted Oct 21, 2021 · John Meyers
2
Followers
-1
Votes
1
Comment