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Feedback - Help Center (Guide)
Share your feedback, ideas and experiences related to the use of the Zendesk Help Center (Guide).
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Welcome to the Product Feedback Topic for Zendesk's Help Center (Guide)! No one knows our products better than you, ou...
Posted Sep 29, 2023 · Shawna James
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We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...
Posted Sep 29, 2023 · Shawna James
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We need the ability to add a "Visible to" column to the list of articles in Guide so that it will display in our Saved L...
Posted Jun 07, 2021 · Fiona Dirom
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I like the new featured article option. A likely easy enhancement that I could use already would be the ability to custo...
Posted Mar 07, 2025 · Summer Polacek
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My team is thrilled to see Zendesk implementing the ability to place a single article in multiple sections and brands! I...
Posted Oct 01, 2024 · Ashley C
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Currently, custom text fields in Zendesk do not display line breaks correctly in Guide, causing formatting issues that i...
Posted Mar 06, 2025 · Jennifer Lee
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Can size of the media attachment of a video in Help Center can be increased to 400 MB.
Posted Mar 06, 2025 · Gitanjali Chaudhari
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Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...
Posted Mar 05, 2025 · Sydney Neubauer
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Our team sees the value in utilizing content blocks across both our internal and external knowledge bases. However, with...
Posted Mar 06, 2025 · Megan Fallows
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It would be very helpful to have the option to publish articles as unlisted. We constantly send emails with links to ar...
Posted Jul 31, 2023 · Rebeca
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