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Feedback - Help Center (Guide)

Share your feedback, ideas and experiences related to the use of the Zendesk Help Center (Guide).

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      Add sort filters (date, relevance) to default search results
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Posted Jan 23, 2025 · Carrie Doring

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      Feature Request: Expand Help Center API to include Article Verification
      Feature Request Summary:  Help Center should have an API endpoint for Article Verification, or attributes within the ex...

      Posted Dec 28, 2022 · Sam

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      Customize Help Center "Follow section" email notification
      Currently, when my customers follow a section in my Knowledge Base, if I add a new article in this section, they receive...

      Posted Feb 06, 2015 · Joris Heuberger

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      Feature request: Ability to have an 'Internal' section (visible to Agents & Admins) at the bottom of articles that are only visible to Signed-In Users
      We would like to request a supported method to have an ‘Internal’ section to the bottom of articles that are visible to ...

      Posted Feb 19, 2025 · Stuart French

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      Zendesk Guide - variables
      Planned
      Hi, I’m looking for a way to single-source small pieces of content, kind of like Zendesk Content Blocks, but for smalle...

      Posted Nov 13, 2022 · Steven Geller

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      Redirecting our legacy articles to new Zendesk help center articles
      We migrated our old WordPress-based help site to Zendesk's Help Center.  Our plan was to set up an Nginx wildcard r...

      Posted Oct 24, 2024 · Matt Dietsche

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      HTML for Adding Dropdown Menus on Homepage of Help Center
      Hi there,   I'd like to add hover over dropdown menus in our help center that reflect the Category/section hierarchy set...

      Posted Feb 14, 2025 · Kelly Johnson

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      Internal Commenting/Suggestion Feature on Articles
      Hi ZD team! We would like to see an internal commenting feature added to Zendesk guide articles. It would be something s...

      Posted Aug 14, 2020 · Katie Murray

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      ヘルプセンター内の検索フィールドでAND検索を単語をスペースで区切る仕様に変更して欲しい
      一般的な検索エンジンで用いられている、ヘルプセンター内の検索フィールド内に複数の文字列を入力し、それぞれがスペースで区切られている場合には「AND検索」になるようにしてほしい

      Posted Feb 12, 2025 · 馬場 史治

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      Help Center - improve 'was this article helpful' and allow user to leave reasons
      Continuously improving the Help Center to make sure it has the content that users are looking for is important to us, an...

      Posted Dec 06, 2016 · Joel Hellman

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