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Feedback - Help Center (Guide)

Share your feedback, ideas and experiences related to the use of the Zendesk Help Center (Guide).

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Hi team,I have many customers requested to increase 1MB per translation for Guide article size, and there is a limitatio...

Posted Feb 10, 2025 · Chen Shihai

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We need the ability to add a "Labels" column to the list of articles in Guide so that it will display in our Saved Lists...

Posted Jun 15, 2021 · Fiona Dirom

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Feature Request Summary:  One ubiquitous and critical button in pretty much all other WYSIWYG tool bars is confoundingl...

Posted Apr 01, 2022 · Joel Sandi

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I would like to customize our end user's log in page. Currently while they are log in, the page is default designed and ...

Posted Mar 21, 2023 · Furkan Gündüz

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Our forms would benefit from a conditional Multi-select field.  We currently have multiple check boxes that are conditi...

Posted Oct 17, 2022 · Martha

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The Drop Down field is limited to scrolling and selecting the values. It would be great to have an integrated search to ...

Posted Apr 23, 2018 · Julian

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I'm aware there is an article on this issue but it is outdated for our theme version (Copenhagen 4.2.3). We have never c...

Posted Dec 19, 2024 · Andrew English

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Feature Request Summary:  Comments by Light Agents via Help Center to their own tickets (= where they are the requester...

Posted Mar 01, 2022 · Josef Prandstetter

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It would be great if the bot could narrow the search for articles to a specific section of the Guide in order to optimis...

Posted Jan 30, 2025 · José Antonio Viejo Rodríguez

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Hi Zendesk team!Typing Custom Field into the search box in our help center returns very different suggested results comp...

Posted Jan 30, 2025 · Ben Spry

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