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Feedback - Help Center (Guide)

Share your feedback, ideas and experiences related to the use of the Zendesk Help Center (Guide).

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We have created a second management permission profile in Guide to allow agents to have additional privileges on article...

Posted Dec 20, 2021 · Ylan Muller

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I see that images in content blocks can now be aligned and formatted with text wrapping; is there a reason that this isn...

Posted Dec 13, 2022 · Renée Meloche

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I see about using Markdown for agents in tickets, but I really really want to be able to type my articles in mark down. ...

Posted Feb 04, 2022 · Lisa Parker

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Need the ability to arrange the promoted articles that display on the homepage.  Would love to see this added to the Ar...

Posted Apr 03, 2023 · Jane M Langschied

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Hi Team,  We have noticed that Videos on the Help Center can only be displayed through online video streaming platforms ...

Posted Jun 20, 2024 · Atanas Tomov

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It would be neat, when we make a change to an articles publish/unpublish status that we can leave a comment as to why th...

Posted Sep 19, 2024 · Aaran Chilinski - Customer Success Developer

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For those of us using a customized theme, especially right after a big migration from another platform, it would be very...

Posted Jan 09, 2025 · Katerina Soumani

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Update: I think this feature for Guide Enterprise solves the need here, so updating the feature request to allow lower-l...

Posted Feb 18, 2022 · Emily Riccardi

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The Helpcenter.user object offers limited data to Guide from Support - namely, things like basic profile info (name, ema...

Posted Apr 13, 2021 · Sam

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Post Title:  Feedback Request: Collapsible Headers built-in to the Help Center article editor toolbar Feature Request...

Posted May 01, 2023 · Manraj Singh

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