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Feedback - Help Center (Guide)

Share your feedback, ideas and experiences related to the use of the Zendesk Help Center (Guide).

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      Light Agents comments to their own tickets via Help Center should be visible in Help Center
      Feature Request Summary:  Comments by Light Agents via Help Center to their own tickets (= where they are the requester...

      Posted Mar 01, 2022 · Josef Prandstetter

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      Bot/AI Agent searching articles restricted to a section of the Guide
      It would be great if the bot could narrow the search for articles to a specific section of the Guide in order to optimis...

      Posted Jan 30, 2025 · José Antonio Viejo Rodríguez

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      Suggested search result discrepancies
      Hi Zendesk team!Typing Custom Field into the search box in our help center returns very different suggested results comp...

      Posted Jan 30, 2025 · Ben Spry

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      Allow admins to set a different management permission as the default in Guide
      Planned
      We have created a second management permission profile in Guide to allow agents to have additional privileges on article...

      Posted Dec 20, 2021 · Ylan Muller

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      Text wrapping and image alignment for images in Knowledge Base articles?
      I see that images in content blocks can now be aligned and formatted with text wrapping; is there a reason that this isn...

      Posted Dec 13, 2022 · Renée Meloche

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      Use Markdown in the editor to create Knowledge Center / Guide Articles?
      Answered
      I see about using Markdown for agents in tickets, but I really really want to be able to type my articles in mark down. ...

      Posted Feb 04, 2022 · Lisa Parker

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      Need to arrange promoted articles
      Need the ability to arrange the promoted articles that display on the homepage.  Would love to see this added to the Ar...

      Posted Apr 03, 2023 · Jane M Langschied

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      Product Feedback: Videos in Help Center
      Hi Team,  We have noticed that Videos on the Help Center can only be displayed through online video streaming platforms ...

      Posted Jun 20, 2024 · Atanas Tomov

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      Leave "comments" in help articles when submitting "changes"
      It would be neat, when we make a change to an articles publish/unpublish status that we can leave a comment as to why th...

      Posted Sep 19, 2024 · Aaran Chilinski - Customer Success Developer

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      Help Center (Guide) Sandbox
      For those of us using a customized theme, especially right after a big migration from another platform, it would be very...

      Posted Jan 09, 2025 · Katerina Soumani

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