Recent searches
No recent searches
Feedback - Help Center (Guide)
Share your feedback, ideas and experiences related to the use of the Zendesk Help Center (Guide).
Show all
Sort by recent activity
A useful feature would be to allow article templates to be created with pre-populated text. For example, if every new ar...
Posted Mar 30, 2021 · Sam
8
Followers
9
Votes
1
Comment
When you assign an article to a user, you have the ability to put a message in the dialog box. I would like to see this ...
Posted Jun 03, 2020 · Ryan Boyer
3
Followers
2
Votes
1
Comment
In an environment where agents are providing support on several different products, providing customers with only the na...
Posted Mar 16, 2021 · Jonathan Chellis
1
Follower
0
Votes
5
Comments
Hi, I wanted to provide feedback on the webinar that addresses KCS: The magnifying glass symbol is a bit confusing to...
Posted Apr 05, 2021 · Mary Paez
1
Follower
1
Vote
0
Comments
Hi guys, Upon starting with Answer Bot, we found that transcripts of the conversation the end-user has with the Answer ...
Posted Nov 07, 2019 · Jalle van Goor den Oosterlingh
8
Followers
10
Votes
5
Comments
Duplicate articles
Planned
It would be very helpful to be able to duplicate articles from Help Centre Article.
Posted Jun 24, 2020 · Sancor Seguros
4
Followers
1
Vote
3
Comments
I find that I regularly try to upvote a feature request in the help center here and I see the upvote count drop because ...
Posted Oct 24, 2019 · Dan Cooper
4
Followers
3
Votes
3
Comments
Hi Recently (starting two days ago), we had several feedbacks from german speaking customers with their browser's local...
Posted Mar 19, 2021 · Peter Hochstrasser
1
Follower
0
Votes
1
Comment
I need to have and would like the ability to create a hyperlink to a file on a server share. We have some html stati...
Posted Mar 19, 2021 · Harold Roberts
2
Followers
0
Votes
1
Comment
We are looking to add an EU hosted help center in addition to our existing US help center. However, there is no option ...
Posted Oct 21, 2021 · John Meyers
2
Followers
-1
Votes
1
Comment