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Feedback - Help Center (Guide)
Share your feedback, ideas and experiences related to the use of the Zendesk Help Center (Guide).
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We are excited about the Team Publishing workflow in Guide, but find it sorely lacking any feedback mechanisms between c...
Posted Feb 17, 2021 · Paul McCabe
6
Followers
6
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2
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Hello Zendesk Team, We have a number of agents across teams who all need the permission to edit and publish articles. ...
Posted Jan 29, 2020 · Matthias Gidda
2
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7
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0
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At the moment, we can only visualize the metric "Article votes" which stands for the net votes (upvotes minus downvotes)...
Posted Mar 03, 2021 · Mauricio Giraudo
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11
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Comments
We have five brands in Zendesk Professional. We have a unique help center for each brand. However, agents across all bra...
Posted Jul 27, 2021 · Sharon S (staff)
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Currently, I can't embed videos using video-js. The code editor of the article seems to be designed to automatically del...
Posted Oct 21, 2021 · Eri Ichikawa
5
Followers
1
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0
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I'd like to request consideration for a web widget feature, please. I'd like the ability to open a specific article in ...
Posted Jan 22, 2021 · Steve
6
Followers
3
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1
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Hello, I would like to suggest a new feature for Guide that will help Agents to monitor their "assigned to me" articles...
Posted Aug 09, 2021 · Victoria Dvornikova
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2
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We’ve been struggling with translating draft help content for currently published articles. According to our TM rep: "Ba...
Posted Oct 21, 2021 · Suzanne Larkins
3
Followers
1
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0
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Currently, Contextual Help on the Widget can only display top 3 articles, but it will be more beneficial for users to be...
Posted Oct 18, 2021 · Shino SAOTOME
1
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0
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What is the problem? Work in progress articles isn't searchable with the Knowledge Center app Why is it a problem? ...
Posted Feb 16, 2021 · Kalle Windefalk
4
Followers
0
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2
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