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Feedback - Help Center (Guide)
Share your feedback, ideas and experiences related to the use of the Zendesk Help Center (Guide).
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When using the KC app one should have the ability to search draft articles. Articles that are in draft might still have...
Posted Feb 22, 2021 · Andreas Ramstad
5
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4
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Hi - I would love to be able to increase the maximum use segments available in Guide. We use user segments as a way to...
Posted Feb 02, 2021 · Lucy Long
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Followers
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It would be easier and more productive for the Agents to create knowledge articles when using the KC App by minimizing h...
Posted Aug 11, 2021 · Ahmed Esmat
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4
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Hi All, ISSUE I believe Zendesk requires vastly improved segregation of users between branded Help Centres. At presen...
Posted Aug 18, 2021 · Stephen
4
Followers
3
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2
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We noticed on the search results page that the first item in the breadcrumbs list will redirect to different URLs. On an...
Posted Feb 23, 2021 · Aurel
3
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1
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We would like to be able to allow our end-users to contribute to Guide knowledge articles. (selected) End-users can: ...
Posted Jan 29, 2021 · Nicky Lilja
1
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Check out the latest from Zendesk in our monthly roundup of product updates: What's new in Zendesk: January 2021
Posted Jan 21, 2021 · Brett Bowser
1
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I think it would be useful for the imported google docs document to overwrite the existing document within guide. We wou...
Posted Jan 27, 2021 · Mat Kelley
1
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Hi There, Is it possible if in the future we can set up the amount of time required to set up a feature on a support g...
Posted Jan 19, 2021 · Georgia Pannell
1
Follower
2
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0
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ZenDesk Guideの「記事の管理」で可能な操作を、Help Center APIで操作できるように要望します。特に以下３点が重要です。 1. カテゴリやレビューステータスでの絞り込み（進行中／レビュー待ち／公開準備環境）2. 公開...
Posted Jan 08, 2021 · 平中 大次郎
2
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4
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