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Feedback - Help Center (Guide)
Share your feedback, ideas and experiences related to the use of the Zendesk Help Center (Guide).
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I need to enable the SLA so that customers can see it in the help center
Posted Jan 27, 2025 · Lucas Almeida
2
Followers
1
Vote
4
Comments
Feature Request Summary: Zendesk Help Center should have an option that would allow an end user to see all his request...
Posted May 24, 2022 · Nicolas Monchaux
41
Followers
58
Votes
29
Comments
Our forms would benefit from a conditional Multi-select field. We currently have multiple check boxes that are conditi...
Posted Oct 17, 2022 · Martha
12
Followers
18
Votes
8
Comments
Drop Down Field: Searchable
Planned
The Drop Down field is limited to scrolling and selecting the values. It would be great to have an integrated search to ...
Posted Apr 23, 2018 · Julian
111
Followers
136
Votes
85
Comments
Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...
Posted Jan 23, 2025 · Carrie Doring
2
Followers
1
Vote
2
Comments
Feature Request Summary: Help Center should have an API endpoint for Article Verification, or attributes within the ex...
Posted Dec 28, 2022 · Sam
7
Followers
5
Votes
4
Comments
Currently, when my customers follow a section in my Knowledge Base, if I add a new article in this section, they receive...
Posted Feb 06, 2015 · Joris Heuberger
86
Followers
83
Votes
78
Comments
We would like to request a supported method to have an ‘Internal’ section to the bottom of articles that are visible to ...
Posted Feb 19, 2025 · Stuart French
2
Followers
3
Votes
2
Comments
Zendesk Guide - variables
Planned
Hi, I’m looking for a way to single-source small pieces of content, kind of like Zendesk Content Blocks, but for smalle...
Posted Nov 13, 2022 · Steven Geller
12
Followers
10
Votes
3
Comments
We migrated our old WordPress-based help site to Zendesk's Help Center. Our plan was to set up an Nginx wildcard r...
Posted Oct 24, 2024 · Matt Dietsche
1
Follower
0
Votes
1
Comment