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Feedback - Help Center (Guide)
Share your feedback, ideas and experiences related to the use of the Zendesk Help Center (Guide).
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The Knowledge Capture app in Zendesk Support currently pulls in all published articles from a brand. We would like the ...
Posted Jun 16, 2021 · Ryan Boyer
38
Followers
31
Votes
25
Comments
Hi team,I have many customers requested to increase 1MB per translation for Guide article size, and there is a limitatio...
Posted Feb 10, 2025 · Chen Shihai
0
Followers
2
Votes
0
Comments
We need the ability to add a "Labels" column to the list of articles in Guide so that it will display in our Saved Lists...
Posted Jun 15, 2021 · Fiona Dirom
8
Followers
6
Votes
5
Comments
Feature Request Summary: One ubiquitous and critical button in pretty much all other WYSIWYG tool bars is confoundingl...
Posted Apr 01, 2022 · Joel Sandi
8
Followers
7
Votes
4
Comments
Customize Login Page of End Users
Not Planned
I would like to customize our end user's log in page. Currently while they are log in, the page is default designed and ...
Posted Mar 21, 2023 · Furkan Gündüz
10
Followers
9
Votes
5
Comments
I'm aware there is an article on this issue but it is outdated for our theme version (Copenhagen 4.2.3). We have never c...
Posted Dec 19, 2024 · Andrew English
4
Followers
2
Votes
5
Comments
Feature Request Summary: Comments by Light Agents via Help Center to their own tickets (= where they are the requester...
Posted Mar 01, 2022 · Josef Prandstetter
14
Followers
15
Votes
8
Comments
It would be great if the bot could narrow the search for articles to a specific section of the Guide in order to optimis...
Posted Jan 30, 2025 · José Antonio Viejo Rodríguez
1
Follower
0
Votes
1
Comment
Hi Zendesk team!Typing Custom Field into the search box in our help center returns very different suggested results comp...
Posted Jan 30, 2025 · Ben Spry
2
Followers
0
Votes
1
Comment
We have created a second management permission profile in Guide to allow agents to have additional privileges on article...
Posted Dec 20, 2021 · Ylan Muller
16
Followers
19
Votes
11
Comments