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Feedback - Help Center (Guide)
Share your feedback, ideas and experiences related to the use of the Zendesk Help Center (Guide).
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Welcome to the Product Feedback Topic for Zendesk's Help Center (Guide)! No one knows our products better than you, ou...
Posted Sep 29, 2023 · Shawna James
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We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...
Posted Sep 29, 2023 · Shawna James
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Our team sees the value in utilizing content blocks across both our internal and external knowledge bases. However, with...
Posted Mar 06, 2025 · Megan Fallows
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Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...
Posted Mar 05, 2025 · Sydney Neubauer
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It would be very helpful to have the option to publish articles as unlisted. We constantly send emails with links to ar...
Posted Jul 31, 2023 · Rebeca
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It would be beneficial for Zendesk to provide an option or button for end users and/or agents to download articles to PD...
Posted May 13, 2021 · Gary Mariscal
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Hello and good morning from a cloudy Denmark! I have a product update feature request. When my customer goes into the...
Posted Mar 05, 2025 · Mattias Malré
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Hello, In the end-user view, it is not possible to select multiple statuses simultaneously. As a result, clients are req...
Posted Nov 08, 2024 · Benoît VISEUR
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Feature Request Summary: Enable hyperlink rendering for Ticket form submissions. Description/Use Cases: When a u...
Posted Aug 13, 2021 · A.J. Bouchard
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Feature Request Summary: Make “Lock” icon more clear in terms of meaning. Description: In Help Center articles, if ...
Posted Mar 25, 2024 · Kirill Akimov
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