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Feedback - Help Center (Guide)

Share your feedback, ideas and experiences related to the use of the Zendesk Help Center (Guide).

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Welcome to the Product Feedback Topic for Zendesk's Help Center (Guide)! No one knows our products better than you, ou...

Posted Sep 29, 2023 · Shawna James

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We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...

Posted Sep 29, 2023 · Shawna James

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Feature Request Summary:  Make “Lock” icon more clear in terms of meaning. Description:  In Help Center articles, if ...

Posted Mar 25, 2024 · Kirill Akimov

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I need to enable the SLA so that customers can see it in the help center

Posted Jan 27, 2025 · Lucas Almeida

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Feature Request Summary:  Zendesk Help Center should have an option that would allow an end user to see all his request...

Posted May 24, 2022 · Nicolas Monchaux

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Our forms would benefit from a conditional Multi-select field.  We currently have multiple check boxes that are conditi...

Posted Oct 17, 2022 · Martha

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The Drop Down field is limited to scrolling and selecting the values. It would be great to have an integrated search to ...

Posted Apr 23, 2018 · Julian

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Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

Posted Jan 23, 2025 · Carrie Doring

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Feature Request Summary:  Help Center should have an API endpoint for Article Verification, or attributes within the ex...

Posted Dec 28, 2022 · Sam

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Currently, when my customers follow a section in my Knowledge Base, if I add a new article in this section, they receive...

Posted Feb 06, 2015 · Joris Heuberger

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