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Feedback - Help Center (Guide)

Share your feedback, ideas and experiences related to the use of the Zendesk Help Center (Guide).

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We would like to request a supported method to have an ‘Internal’ section to the bottom of articles that are visible to ...

Posted Feb 19, 2025 · Stuart French

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Hi, I’m looking for a way to single-source small pieces of content, kind of like Zendesk Content Blocks, but for smalle...

Posted Nov 13, 2022 · Steven Geller

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We migrated our old WordPress-based help site to Zendesk's Help Center.  Our plan was to set up an Nginx wildcard r...

Posted Oct 24, 2024 · Matt Dietsche

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Hi there,   I'd like to add hover over dropdown menus in our help center that reflect the Category/section hierarchy set...

Posted Feb 14, 2025 · Kelly Johnson

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Hi ZD team! We would like to see an internal commenting feature added to Zendesk guide articles. It would be something s...

Posted Aug 14, 2020 · Katie Murray

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一般的な検索エンジンで用いられている、ヘルプセンター内の検索フィールド内に複数の文字列を入力し、それぞれがスペースで区切られている場合には「AND検索」になるようにしてほしい

Posted Feb 12, 2025 · 馬場 史治

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Continuously improving the Help Center to make sure it has the content that users are looking for is important to us, an...

Posted Dec 06, 2016 · Joel Hellman

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 Would be nice if you could restrict and configure IPs for specific brands/help center whilst allowing others to bypass ...

Posted Feb 12, 2025 · Jermaine Carthy

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横串検索サイトを登録した場合の検索結果は、「すべてのソース」がまず表示がさるが、Zendeskの記事(よくお寄せいただくご質問)がまず表示させるように変更することはできませんでしょうか。お客様が、まずZendeskの記事での検索結果を参照後...

Posted Feb 12, 2025 · 馬場 史治

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I want to translate my theme, and dont want to use the admin panel for it. There are local translations for the sidepane...

Posted Feb 12, 2025 · Alex | Plement

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