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Feedback - Help Center (Guide)
Share your feedback, ideas and experiences related to the use of the Zendesk Help Center (Guide).
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We are excited about the Team Publishing workflow in Guide, but find it sorely lacking any feedback mechanisms between c...
Posted Feb 17, 2021 · Paul McCabe
6
Followers
6
Votes
2
Comments
At the moment, we can only visualize the metric "Article votes" which stands for the net votes (upvotes minus downvotes)...
Posted Mar 03, 2021 · Mauricio Giraudo
5
Followers
11
Votes
0
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When using the KC app one should have the ability to search draft articles. Articles that are in draft might still have...
Posted Feb 22, 2021 · Andreas Ramstad
5
Followers
4
Votes
2
Comments
It would be easier and more productive for the Agents to create knowledge articles when using the KC App by minimizing h...
Posted Aug 11, 2021 · Ahmed Esmat
2
Followers
4
Votes
1
Comment
Currently, I can't embed videos using video-js. The code editor of the article seems to be designed to automatically del...
Posted Oct 21, 2021 · Eri Ichikawa
5
Followers
1
Vote
0
Comments
Hi All, ISSUE I believe Zendesk requires vastly improved segregation of users between branded Help Centres. At presen...
Posted Aug 18, 2021 · Stephen
4
Followers
3
Votes
2
Comments
I'd like to request consideration for a web widget feature, please. I'd like the ability to open a specific article in ...
Posted Jan 22, 2021 · Steve
6
Followers
3
Votes
1
Comment
We’ve been struggling with translating draft help content for currently published articles. According to our TM rep: "Ba...
Posted Oct 21, 2021 · Suzanne Larkins
3
Followers
1
Vote
0
Comments
Currently, Contextual Help on the Widget can only display top 3 articles, but it will be more beneficial for users to be...
Posted Oct 18, 2021 · Shino SAOTOME
1
Follower
0
Votes
0
Comments
What is the problem? Work in progress articles isn't searchable with the Knowledge Center app Why is it a problem? ...
Posted Feb 16, 2021 · Kalle Windefalk
4
Followers
0
Votes
2
Comments