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Follow this topic for timely updates about the Zendesk Community and general Zendesk information. Stay informed about new features and initiatives, and join the conversation with fellow community members. Together, let's foster a more informed and connected Zendesk Community.

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      Upcoming webinar - Building your ideal Zendesk account - Part 2: Automating ticket assignments
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      The Zendesk team is excited to announce the second episode of the Zendesk essentials: Live tutorials this time about Bui...

      Posted Mar 04, 2025 · Brett Bowser

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      Index of Zendesk Community discussion topics
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      Not sure where to post your question or what you can do in the Zendesk Community? This guide is here to help! If you hav...

      Posted Jan 02, 2024 · Brett Bowser

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      Help us improve Zendesk video content: Share your feedback!
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      Hello, Zendesk Community! Through your responses to our survey on this website, we’ve heard from you that you’d like mor...

      Posted Aug 13, 2024 · Mackenzie Krueger

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      How to ask a question in the Zendesk Community
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      You have questions - and the community has answers - but only if we can understand what you're asking.  Here are some q...

      Posted Sep 26, 2022 · Nicole Saunders

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      Zendesk Community Code of Conduct
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      Welcome to the Zendesk Community, your place to connect with your peers to learn, share, and collaborate. We’re excited ...

      Posted Oct 20, 2021 · Brett Bowser

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      Upcoming webinar - Building your ideal Zendesk account - Part 1 Organizing your team
      Hey there Zendesk community,  We’re excited to kick off our Zendesk essentials: Live tutorials series with our first web...

      Posted Feb 25, 2025 · Brett Bowser

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      Announcing new WFM EAP - Unassigned Shifts
      Hey everyone,   We are thrilled to launch a new EAP for our Community called Unassigned Shifts. The WFM team is bringing...

      Posted Mar 04, 2025 · Shawna James

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      Zendesk Brand Spaces EAP launch!
      Hello Zendesk community,  We're excited to roll out the early access program for Brand Spaces! This feature allows agen...

      Posted Feb 20, 2024 · Brett Bowser

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      Announcing Omnichannel Engagements API EAP
      Dear Community,   We are thrilled to bring you a new EAP focused on Omnichannel Engagements API.   Note: The omnichannel...

      Posted Feb 11, 2025 · Shawna James

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      Announcing Sandbox Configuration Management EAP!
      We are excited to present a new EAP to our Zendesk Customers, Sandbox Configuration Management.    Sandbox Configuration...

      Posted Jan 06, 2025 · Shawna James

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