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Follow this topic for timely updates about the Zendesk Community and general Zendesk information. Stay informed about new features and initiatives, and join the conversation with fellow community members. Together, let's foster a more informed and connected Zendesk Community.

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Hello Community!  We're thrilled to announce the release of our latest podcast episode, featuring none other than the He...

Posted May 09, 2024 · Brett Bowser

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Hello Knowledge Enthusiasts! We have some thrilling news for all you Guide Managers and Knowledge Management profession...

Posted Apr 24, 2024 · Brett Bowser

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  Post-Relate Community Series: Zendesk Custom Objects Event RecapOn May 30th, we hosted the inaugural event in our Post...

Posted Jun 04, 2024 · Devan La Spisa

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Zendesk Community Post Relate RecapThis year’s Relate was a powerhouse of innovation and connection, featuring a full ho...

Posted May 08, 2024 · Devan La Spisa

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Join us on June 27 at 11:00 AM CST for the highly anticipated second event in our Post-Relate Community series, where we...

Posted Jun 07, 2024 · Devan La Spisa

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Zendesk is excited to announce the release of an enhanced Solved Ticket Reassignment feature, designed to give our custo...

Posted May 31, 2024 · Shawna James

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We are thrilled to announce the recent launch of the Closed Beta for AHT Forecasting! This is an exciting step for our W...

Posted May 09, 2024 · Shawna James

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Hello, Zendesk Community! We're happy to announce enhancements to our Help Center (support.zendesk.com). The changes ar...

Posted Mar 06, 2024 · Ricardo Pinto

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We have another exciting EAP for you coming from our Messaging Team!    Managing expectations on wait time i.e. the amou...

Posted Jun 27, 2024 · Shawna James

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Hello Community!    We are thrilled to share two new EAP's launching to our Community around generative search. Please r...

Posted Apr 16, 2024 · Shawna James

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