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Follow this topic for timely updates about the Zendesk Community and general Zendesk information. Stay informed about new features and initiatives, and join the conversation with fellow community members. Together, let's foster a more informed and connected Zendesk Community.

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      Zendesk has acquired Tymeshift
      This morning, we announced Zendesk’s acquisition of Tymeshift! Many of you in the Zendesk Community already know and u...

      Posted Jun 22, 2023 · Nicole Saunders

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      Introducing our new community forum topic structure
      Hello Community! As part of our ongoing commitment to fostering peer-to-peer conversations and providing valuable resou...

      Posted Jan 08, 2024 · Brett Bowser

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      Announcing the 6th Annual CX Trends Report from Zendesk!
      Hello my fellow community friends, We are thrilled to announce that the highly anticipated 6th Annual CX Trends Repor...

      Posted Jan 17, 2024 · Brett Bowser

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      Announcing our new Success with Zendesk discussion space!
      Hey Zendesk Community! Today we are launching a new discussion space where Zendesk experts from our Customer Success tea...

      Posted Oct 30, 2023 · Brett Bowser

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      Start 2024 with our January User Group events
      Hello Zendesk Community and Happy New Year! We're excited to share a lineup of Zendesk User Group events for January. T...

      Posted Jan 08, 2024 · Drew Frey

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      Community Announcement: Zendesk's New Explore Dashboard Builder Transition
      Hey Zendesk community, We're introducing a new Explore Dashboard Builder for a simpler and more user-friendly dashboard...

      Posted Oct 25, 2023 · Brett Bowser

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      Early Access Program: Quick reports using natural language processing
      Hello community! We're thrilled to share that we're working on an exciting new feature for Zendesk Explore - Quick repo...

      Posted Nov 07, 2023 · Brett Bowser

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      Beta announcement: Organizational Merge
      We're excited to announce that, in response to significant customer feedback in the following thread; Ability to merge o...

      Posted Nov 06, 2023 · Brett Bowser

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      What's new in Zendesk: August 2023
      Hello community! Our newest edition of What's new in Zendesk: August 2023 is now available. Be sure to check out the ...

      Posted Aug 01, 2023 · Brett Bowser

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      Zendesk Explore update: Additional Explore metrics to drill down into first reply for messaging channels
      We are thrilled to announce the introduction of new metrics to the Zendesk Messaging prebuilt dashboard and the Messagin...

      Posted Nov 01, 2023 · Brett Bowser

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