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Follow this topic for timely updates about the Zendesk Community and general Zendesk information. Stay informed about new features and initiatives, and join the conversation with fellow community members. Together, let's foster a more informed and connected Zendesk Community.

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      Messaging Update: SLAs for Messaging channels starting October 16, 2023
      Hello Community, Hope you’re having a fantastic Wednesday! We have some exciting news to share regarding the changes in...

      Posted Sep 20, 2023 · Brett Bowser

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      NEW User group: Reporting and Analytics - First meetup Thursday, Sept. 28 - Unboxing the Support Dashboard
      Completed
      If you work heavily with data and reporting in your day-to-day role, the new Reporting and Analytics Zendesk User Group ...

      Posted Sep 25, 2023 · Nicole Saunders

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      Community Announcement: Zendesk's New Explore Dashboard Builder Transition
      Hey Zendesk community, We're introducing a new Explore Dashboard Builder for a simpler and more user-friendly dashboard...

      Posted Oct 25, 2023 · Brett Bowser

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      Join us for our next PM Roundtable on Messaging End User Experience on September 20
      Completed
      On Wednesday, September 20th, at 11 AM CDT, members of the Zendesk Product Team will join us for a special discussion an...

      Posted Sep 15, 2023 · Devan La Spisa

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      Early Access Program: Auto-Accept Functionality for live chat and messaging
      Hello Community! We're excited to launch the early access program (EAP) for our auto-accept feature in live chat and me...

      Posted Oct 11, 2023 · Brett Bowser

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      Contextual Workspaces Update: Launch of Knowledge Settings in Contextual Workspaces
      Happy Monday community friends! We're launching a new feature, Knowledge Settings in Contextual Workspaces, from Octobe...

      Posted Oct 16, 2023 · Brett Bowser

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      Zendesk CSAT Update: Customizable CSAT Early Access Program
      Hello my fellow Zendesk community friends! We're thrilled to kick-off the Early Access Program (EAP) for Customizable CS...

      Posted Oct 03, 2023 · Brett Bowser

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      Known issue: duplicate email notifications for community posts
      Hi all - It seems one of our integrations has a small bug that is sending out multiple email notifications for communit...

      Posted Nov 03, 2021 · Nicole Saunders

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      Join us for our PM Roundtable on Salesforce Integrations - Sept 12 @ 5PM CDT
      Completed
      On Tuesday, September 12th, at 5:00 PM CDT, we'll be joined by members of the Zendesk Product Team for a special discuss...

      Posted Sep 06, 2023 · Devan La Spisa

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      About Email Automations In Zendesk
      Hey there, We are excited to announce that automated email flows can be set in Zendesk easily via the Proactive Campaig...

      Posted Sep 12, 2023 · Growthdot

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