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Follow this topic for timely updates about the Zendesk Community and general Zendesk information. Stay informed about new features and initiatives, and join the conversation with fellow community members. Together, let's foster a more informed and connected Zendesk Community.

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      New podcast: Dispatch from the frontlines of critical customer service—with the International Rescue Committee’s Andre Heller
      Hey there Zendesk Community! We at Zendesk are excited to announce the release of our latest podcast episode, featuring ...

      Posted Jun 27, 2024 · Brett Bowser

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      Early Access Program: Configuring the conversation flow and composer location in tickets
      Happy Monday my fellow community friends! I'm excited to share that we have launched an new early access program for Ent...

      Posted Oct 09, 2023 · Brett Bowser

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      AI & Bot Integrations for Enhancing your EX Event Summary
      We recently delved into our latest innovations around Employee Experience, including Conversational Bots in Slack, and p...

      Posted Oct 13, 2023 · Devan La Spisa

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      Join us for our next Deep Dive on How to Prepare your Team for AI Driven CX
      Join us on August 1st for an exciting event, "How to Prepare Your Team for AI-Driven CX." Discover best practices to get...

      Posted Jul 18, 2024 · Devan La Spisa

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      Zendesk Android SDK users impacted by Google Firebase update - issue with instructions in the email
      Hello,   I'm following the instructions provided in an email about the above issue. In mobile SDK in settings we have no...

      Posted May 28, 2024 · Nathalie

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      Join the SMB User Group in NYC Oct. 4th
      Completed
      Hello, NYC! 🗽 We're thrilled to announce that we're hosting our first SMB Zendesk User Group, in person!  Clear your s...

      Posted Sep 26, 2023 · Drew Frey

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      PM Roundtable on Messaging End User Experience: Event summary & response from the product team
      Thanks to everyone who attended our PM Roundtable on Messaging End User Experience, where the product team connected ...

      Posted Oct 12, 2023 · Devan La Spisa

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      Zendesk Admins User Group Meetup - October 18, 2023 - The future is now
      Completed
      The October meetup of the Zendesk Admins User Group is all about the future! Join group host Michael Locurcio from Barne...

      Posted Oct 16, 2023 · Nicole Saunders

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      Best Practices for Zendesk Generative AI Event Summary
      AI and Generative AI are the driving forces currently reshaping the future of CX. While exciting, it also brings disrupt...

      Posted Oct 25, 2023 · Devan La Spisa

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      Event Announcement: What's New at Zendesk 11/8/23
      Hello community! Join us for What’s New at Zendesk on November 8th at 10am PDT/1pm ET as we take you on a journey throu...

      Posted Oct 26, 2023 · Brett Bowser

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