Feedback - Chat and Messaging (Chat)
New postShare feedback or ideas to improve the Zendesk Chat or Message products, vote on ideas you like, and hear from other users.
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Product feedback guidelines & how to write a good feedback post Pinned0 votes 0 comments
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Product Feedback + Feature Request Post Template Pinned0 votes 0 comments
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Regarding upcoming changes to Answerbot and Flow Builder Pinned2 votes 58 comments
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Feature Request: Bots for Channel integrations3 votes 3 comments
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Product Feedback: Notification Bell (messaging notifications)0 votes 0 comments
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Flow Builder needed features0 votes 0 comments
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Add "Back" step in "Flow Builder"89 votes 77 comments
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ask for details in social media messaging2 votes 7 comments
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Product Feedback: Messaging transcript3 votes 3 comments
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Bring back chat visitor list with Agent Workspace12 votes 17 comments
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Product feedback: Zendesk messaging limitation with multibrand use-case2 votes 2 comments
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Image copy to Zendesk chat widget from shortcut key enable required1 vote 7 comments
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Ability for Generative AI for Bots to leverage private help center1 vote 0 comments
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possibility to start a new chat conversation in our bot48 votes 81 comments
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Crash when pulling down on dropdown modal with tablet0 votes 1 comment
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Messaging: Hide text entry field from End Users on certain Step types11 votes 10 comments
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Ability to Continue Bot Engagement After Submitting Support Ticket2 votes 1 comment
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Regex in bot fields2 votes 4 comments
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Sentiment Analysis and Intent Prediction for tickets from Chat channel2 votes 2 comments
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Product Feedback: Shortcuts export/import3 votes 4 comments
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Select specific user organization via the Chat API2 votes 1 comment
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Alert Admin when all agents are away/inactive16 votes 9 comments
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Answer BOT Step limit2 votes 5 comments
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Messaging Reporting - Offered v Accepted4 votes 11 comments
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option to rewrite text if no agents are online7 votes 1 comment
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Feature request business hours condition flow builder3 votes 4 comments
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The bot cannot find articles from other brands in Flow Builder.1 vote 4 comments
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Pesquisa de satisfação no WhatsApp.0 votes 1 comment