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Feedback - Chat and Messaging (Chat)
Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).
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Agents in a one-man department are not receiving sound notifications for incoming messaging sessions. Instead, the chats...
Posted Feb 25, 2025 · Alina Anton
1
Follower
0
Votes
1
Comment
We have configured business hours and are using the business hours steps in our flow builder. However, our team may not ...
Posted Apr 14, 2023 · Mira
8
Followers
7
Votes
7
Comments
I am the person who originally posted this request and it was marked as Answered when it doesn't seem to have truly been...
Posted Sep 25, 2020 · Andrew Lo
5
Followers
2
Votes
4
Comments
Many of our customers use default dark mode for their web pages. Unfortunately, unlike mobiles SDKs, messaging web widge...
Posted Feb 18, 2025 · AntonMi
1
Follower
0
Votes
1
Comment
We changed to the new version of Zendesk. In the previous version, the interaction with the chat were available as event...
Posted Jul 20, 2023 · Roel Bongartz
3
Followers
0
Votes
2
Comments
We are currently unable to implement Messenger due to the following: - Ticket requests are limited to registered users...
Posted Feb 10, 2025 · Matthew Surowiec
1
Follower
0
Votes
1
Comment
We are unable to sign into our dashboard and our website chat has been shut down all day. I have repeatedly asked for a...
Posted Oct 26, 2023 · Swag
4
Followers
0
Votes
3
Comments
Currently, we have chat-based triggers (e.g. after 3 minutes of no reply), and we are considering switching to Messaging...
Posted Dec 27, 2022 · Jeremy Mifsud
17
Followers
14
Votes
9
Comments
Agents are currently able to change their status no matter of the status of other agents meaning that it is possible for...
Posted Feb 03, 2022 · Ria Harris
2
Followers
0
Votes
1
Comment
Request: Allow the default icon to be changed for the system responses generated by messaging/chat triggers. Problem: ...
Posted Mar 11, 2024 · Joshua Bentley
9
Followers
13
Votes
5
Comments