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Feedback - Chat and Messaging (Chat)
Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).
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Welcome to the Product Feedback Topic for Zendesk's Chat and Messaging (Chat)! No one knows our products better than y...
Posted Sep 29, 2023 · Shawna James
2
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0
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We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...
Posted Sep 29, 2023 · Shawna James
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Hi everyone - I’m Jon Aniano, SVP of Product here at Zendesk.A few days ago, we posted an article in our Help Center abo...
Posted Mar 08, 2023 · Jonathan Aniano
123
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3
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59
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When links are shared in Message they appear in the Messaging widget styled the same as all other text, making it unclea...
Posted Jun 10, 2024 · Kris
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Request: Allow for the creation of triggers in Messaging to warn customers of impending time out. We would like to be a...
Posted Feb 28, 2024 · Joshua Bentley
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When a Messaging session is ended manually via the End Session option or soon via trigger users can still respond via Me...
Posted Mar 06, 2025 · Kris
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Hi everyone - hoping this gets some traction as a ZD update The question I raised to ZD Support: Is it possible to cre...
Posted Feb 09, 2025 · Nikki Mier
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Hi, Reviving the closed thread about this as this is still not a feature and there's now no avenue to follow-up. The l...
Posted Sep 01, 2022 · CJ Johnson
9
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Request Summary: The ability to be able to report on messaging threads offered v accepted by an agent. Whilst this is s...
Posted Jun 14, 2023 · John-Paul Page
15
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10
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23
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When users ask something by chatbot widget, a summary is send by mail when conversation is closed. It would be better ...
Posted Jan 05, 2023 · Ludo
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4
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