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Feedback - Chat and Messaging (Chat)
Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).
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Currently, all time-based triggers are available for Chat, but not for Messaging. This is probably related to the fact t...
Posted Apr 22, 2024 · Marius Wilhelmi
8
Followers
6
Votes
5
Comments
We keep getting complaints from our customers that the zendesk chat widget attach button is not very user-friendly. It ...
Posted Apr 04, 2024 · Mor Gazith
12
Followers
12
Votes
12
Comments
Would it be possible to customize the conversation titles in the messaging widget when the multi-conversation feature is...
Posted Feb 05, 2025 · Emilie Otoqi
1
Follower
0
Votes
1
Comment
Messaging Multi-Tap Differentiation Color Improvement We need to make a distinction so that we can intuitively check t...
Posted Feb 02, 2025 · Eiley
1
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0
Votes
1
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i got this message, i can´t enter somebody can help me please?
Posted Feb 03, 2025 · ManeImport
1
Follower
0
Votes
1
Comment
Hello, We have noticed that currently all custom Agent statuses that are created are available for everyone regardless ...
Posted Jul 19, 2023 · Atanas Tomov
5
Followers
5
Votes
3
Comments
From a WFM perspective, I need a simplified Live data option to display total messages in a New status and an option to ...
Posted Jan 28, 2025 · Craig Conaway
1
Follower
1
Vote
1
Comment
Currently, the count for resolved and unresolved conversations is only available in Insights. Would it be possible to ad...
Posted Jan 31, 2025 · Raida Lopez
1
Follower
0
Votes
1
Comment
Please give a quick overview of your product feature request or feedback and note who in your org is affected by this ...
Posted Jan 30, 2025 · Bobby Koch
1
Follower
0
Votes
1
Comment
Hi Zendesk,For messaging bot services we like to request a function when clients speak to our bot will create a ticket t...
Posted Jan 30, 2025 · Raymond Lau
1
Follower
0
Votes
1
Comment