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Feedback - Chat and Messaging (Chat)
Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).
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Currently, if a user is suspended in Zendesk Support, they can still request a chat on our website, but this chat will n...
Posted Oct 26, 2023 · Bill Reed
3
Followers
3
Votes
3
Comments
Character Counter option Feature Request Summary: It would be helpful to have a character counter display near the ch...
Posted May 30, 2023 · Jason Thees
3
Followers
5
Votes
3
Comments
Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...
Posted Oct 25, 2024 · Nikki Goodson
2
Followers
1
Vote
2
Comments
Hello, My team of agents gets incentives for meeting certain goals, one of which is CSAT. We recently had an agent that...
Posted Jan 11, 2019 · Claire
7
Followers
4
Votes
5
Comments
When looking through the conversation histories, I sometimes find people who never made it to the step to speak to a hum...
Posted Jan 14, 2025 · Jason Kadlec
1
Follower
0
Votes
1
Comment
Whereas before there were Zendesk-supported ways of integrating the Web Widget (Classic) with Universal Analytics and GA...
Posted Oct 17, 2023 · Thomas Barry
7
Followers
0
Votes
7
Comments
We are using the web widget with messaging/answer bot functionality. The color of the heading of the widget is able to ...
Posted May 31, 2022 · Trudy Slaght
10
Followers
8
Votes
6
Comments
Hi Team, We are currently looking into implementing the “End Session” feature for Messaging. However, we noticed that ...
Posted Jan 10, 2025 · Atanas Tomov
3
Followers
2
Votes
1
Comment
Before switching from Chats to Messaging, our team had the ability to view the Live Visitors and message them if needed....
Posted Jan 03, 2025 · Juliet Nelson
2
Followers
1
Vote
1
Comment
I didn't see an existing article about this, but it would be a plus if we could suppress and control the "Operating hour...
Posted May 09, 2022 · Shane Monaco
26
Followers
24
Votes
22
Comments