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Feedback - Chat and Messaging (Chat)
Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).
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Character Counter option Feature Request Summary: It would be helpful to have a character counter display near the ch...
Posted May 30, 2023 · Jason Thees
3
Followers
5
Votes
3
Comments
Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...
Posted Oct 25, 2024 · Nikki Goodson
2
Followers
1
Vote
2
Comments
Hello, My team of agents gets incentives for meeting certain goals, one of which is CSAT. We recently had an agent that...
Posted Jan 11, 2019 · Claire
7
Followers
4
Votes
5
Comments
When looking through the conversation histories, I sometimes find people who never made it to the step to speak to a hum...
Posted Jan 14, 2025 · Jason Kadlec
1
Follower
0
Votes
1
Comment
Whereas before there were Zendesk-supported ways of integrating the Web Widget (Classic) with Universal Analytics and GA...
Posted Oct 17, 2023 · Thomas Barry
7
Followers
0
Votes
7
Comments
We are using the web widget with messaging/answer bot functionality. The color of the heading of the widget is able to ...
Posted May 31, 2022 · Trudy Slaght
10
Followers
8
Votes
6
Comments
Hi Team, We are currently looking into implementing the “End Session” feature for Messaging. However, we noticed that ...
Posted Jan 10, 2025 · Atanas Tomov
3
Followers
2
Votes
1
Comment
Before switching from Chats to Messaging, our team had the ability to view the Live Visitors and message them if needed....
Posted Jan 03, 2025 · Juliet Nelson
2
Followers
1
Vote
1
Comment
I didn't see an existing article about this, but it would be a plus if we could suppress and control the "Operating hour...
Posted May 09, 2022 · Shane Monaco
26
Followers
24
Votes
22
Comments
In Chat Dashboard, when viewing the Chats, under Messages column we are able to view total number of messages exchanged ...
Posted Dec 26, 2024 · Manasi Khot
1
Follower
0
Votes
1
Comment